—Written by Rylie Store, Office of Continuous Improvement
Two students in Michigan Tech’s Office of Continuous Improvement, Ari Laiho and Rylie Store, initiated a kaizen with the university’s ski hill, Mont Ripley. During the winter, Ari and Rylie also work at the ski hill as instructors.
The kaizen group identified the “current state” using a process mapping tool called swim lanes. Once the process was mapped out, the group was able to clearly see areas of waste, or inefficiencies. The team discussed each area of waste to determine its root cause and then moved forward by establishing counter measures to tackle the given waste.
After all of these improvement efforts, the hope is to have a program that flows smoothly on all levels. This would allow for flexibility to incorporate some fun days into the lessons, increasing customer satisfaction. The improvements would also promote a higher level of consistent progression of ability for each student. Next to creating a program that flows and satisfies all that are involved, the desire is to also align the program more heavily with the mission of the Professional Ski Instructors of America association by inspiring a lifelong passion for skiing and snowboarding.
Some of the areas addressed included:
Problem: Information that the Ripley Kids Coordinator receives from the registration forms tends to be incorrect. Solution: Define each area of the registration form so that there is a clear understanding of what is being asked.
Problem: Customers are unaware of the details of the Ripley Kids program. Solution: Host a Meet and Greet session for parents to come to the ski hill and meet the staff and receive a packet containing all of the details & FAQ’s
Problem: It’s difficult to keep track of all students at all times, or to point them out from a child skiing through general admission. Solution: Purchase helmet covers, each group will have a different color (including instructor). Vibrant, and easy to spot from a distance while promoting safety.
For more information about this or other Lean Events, please contact the Office of Continuous Improvement or visit their website at mtu.edu/improvement.