Michigan Tech’s Merchandising Operations Manager (Campus Store/University Images) Shane “Sully” Sullivan, was interviewed for an article in the July/August Issue of The College Store Magazine, published by the National Association of College Stores. The article, titled “Reaching Freshman before they’re Freshman” (page 54), explored ways campuses have reached out to students before they move onto campus, during their first few weeks as students, and maintaining a relationship with students once they begin their courses. In the article, Sully explains his department’s “opt-in” strategy for notifying customers of the store’s services, sales, and promotions. Having customers voluntarily sign up for the marketing email service (Google group HuskyDeals-l) instead of forcing customers to opt-out guarantees that the customers are agreeable to receiving the emails and makes it much more likely that they will use the promotions and purchase products. Sully goes on to say that his department limits the amount of marketing emails sent to customers to two per promotion event; a main promotion announcement and a reminder that’s sent out a couple weeks later. Ways that Sully and his staff spread the word about their opt-in email list include mentioning the service in meetings with other department members, adding promotional flyers highlighting the service to customer’s bags at check-out, and engaging new students as they are on orientation campus tours. Sully and his staff are happy to engage students and staff in the store or around campus and are always looking for feedback as to how they can improve their services and cater better to their customers.
Rylie Store is a third-year student here at Michigan Tech who is currently majoring in both Medical Lab Science and Pre-Medicine. Rylie is also a graduate of the Young Women’s Leadership Program (YWLP). Rylie is currently working with the Office of Continuous Improvement as a Process Improvement Coordinator (PIC). A typical day working for the Office of Continuous Improvement, in Rylie’s words, “is hard to describe” because she often finds herself engaging in different activities almost daily. Some days, for example, she can be in the office creating powerpoints for a report out on a past Kaizen, and on others, she might be out at meetings facilitating a Lean improvement process. One thing is always consistent though whenever she is working, Rylie is always trying to help improve the school and campus. Working at the Office of Continuous Improvement comes with a lot of responsibility but Rylie likes the challenge and is overjoyed to be working with and learning about Lean Improvement.
Working in the Office of Continuous Improvement involves using and practicing Lean principles on a daily basis, and Rylie has been involved in designing Lean training events around campus and coordinating the events to run effectively and efficiently. Since the Office of Continuous Improvement has started coordinating Lean events the office has hosted over 240 successful kaizens. The Office of Continuous Improvement is proud to have facilitated or been involved with a large number of successful events that have improved a wide range of processes around campus, from a process to check out keys to improving the commencement ceremony for graduation.
Rylie is originally from the Houghton/Hancock area and has explored much of Michigan’s Upper Peninsula, and is always looking for new and exciting places to visit. Over this summer, Rylie has plans to cross off more U.P. destinations from her bucket list that she hasn’t had the opportunity to visit yet. During her free time, she enjoys downhill skiing, photography, hunting, fishing, and pretty much anything else outdoor related. Rylie is also part of the Ski and Snowboard Club of Michigan Tech and has traveled with the club out west for spring break this past semester. Skiing has been a big part of Rylie’s Life, she grew up downhill ski racing and training in Colorado before college. She has also obtained her Professional Ski Instructors of America Level 1 Certification her senior year of high and is hoping to achieve her Level 2 certification this winter to better help instruct her students at The Mont Ripley Ski Area.
Before college, Rylie started her own photography business as a junior in high school. A big portion of her business was photographing senior photos for fellow students at her school. Rylie shot senior pictures for over 50 clients in the first two years of establishing her photography business. She also shot weddings, shooting 20 wedding as a second photographer at the events to capture the more candid shots and participating in a few weddings as the main photographer.
Working in the Office of Continuous Improvement, Rylie gets to meet with many new people every day from across campus and enjoys the diverse amount of people she gets to interact with and, as Rylie said, “how everyone is unique.” Her favorite things about Michigan Tech go hand in hand with each other; she loves the community and the people, she appreciates that everybody is readily accepted at Tech and that there are not people considered “outcasts” here. She believes that there is a place for everyone to fit in and make new friends and she believes that she has found that in the Michigan Tech community.
Children are a big part of Rylie’s life. Over the past few years, she has taught over 100 kids at Mont Ripley, babysat for over 50 others, and has been a Summer Camp Counselor for a Girl Scout Camp for the past three years. She loves being around kids, their imaginations, their language, and how they see the world.
As for Rylie’s plans for after graduating, she has deemed it the “Magical Question” and is currently torn between going to medical school or into the research field for medical lab science. Above all else, she knows that she wants to be a mother when she is ready.
Andi Barajas, Media and Communications Specialist for Business Operations under the Office of the Vice President of Administration, attended the annual Association of College and University Policy Administrators (ACUPA) conference held on June 21-23, 2017 in Minneapolis, Minnesota. The conference was well attended and focused on topics including analyzing gaps in a university’s policy collection, University Policy in tumultuous times, student organizations, Title IX, enterprise risk management, employing student interns, automating policy and procedure management, contract management, and the partnership of forms with policies.
Andi has been a part of the Business Operations Office and assisting with University Policy since late 2016. She thought this was a great opportunity to expand her knowledge-base on policy and network with other university policy offices to gain insights on how our peers are handling the same challenges and situations we find ourselves in.
You can find more information on this and other ACUPA events at The ACUPA website: acupa.site-ym.com. To discuss a need for a policy or policy changes please contact firstname.lastname@example.org.
The Incident Command Team at Michigan Tech coordinated a successful drill activation for the emergency call center last fall. Theresa Coleman-Kaiser, Associate Vice President for Administration, is part of the Logistics Section of the Incident Command Team. One of the responsibilities of the Logistics section is to activate a temporary call center at the request of the Emergency Operations Center (EOC). In the event of a large University or community incident occurring, the EOC will determine the need for a call center and activate it if needed. There are multiple locations set for the call center and the specific location will be determined at that time of the emergency depending on the incident. The Logistics section coordinated an exercise, in October of 2016, where an “incident” occurred, requiring the call center to be activated. The call center staff was briefed on the “incident” by Public Safety and then had practice callers dial in with questions, comments, and concerns. The call center staff was able to practice setting up the call center, answering the phones, and responding to the caller’s concerns and questions. Additional ideas to further develop this call center were identified and were addressed with more training. The team received the additional training in January, it focused on a “shots fired” scenario. During this training, a Public Safety dispatcher was in attendance to answer questions and share stories of calls that have come into them. This training is taking place to establish a functioning team of respondents that will, in the event of a major University incident, be available to answer questions and address concerns from the general public and the campus community.
You can find more information on this and other Vice President for Administration Committees here: http://www.mtu.edu/administration/leadership/committee-task-force/
Michigan Tech’s Campus Store Merchandising Operations Manager Shane “Sully” Sullivan, was interviewed for an article in the June Issue of The College Store Magazine, published by the National Association of College Stores. The article, titled “A Two-Way Street”, explored the benefits of empowering senior staff to “lead by example” in order to guide their department into a more productive and engaging mindset. Sully encourages staff to engage in a variety of volunteering opportunities, such as being a Lean Facilitator, sitting on a committee or working group, or joining a national association. Sully attributes volunteering on and off campus for the increased levels of customer out-reach, collaboration between departments, and personal and professional growth he’s seen in his department, his staff, and himself.
Adena Anderson is a third year student here at Michigan Tech who is currently majoring in Math with a concentration in Secondary Education. She is currently working for the school this summer in the Human Resources department as a Student Office Assistant where she is presented with a variety of work.
A typical day for Adena starts by checking on the office to-do boards and then going to help her co-workers with various jobs or tasks that they need done in the office. These can range from answering the telephones to helping another employees file paperwork. Adena also spends her time working on HuskyPAW. The HuskyPAW program provides incentives to employees who participate in wellness activities or programs and track their physical activity, participation, or nutrition. People can receive points for working out, eating healthy, and attending events. Adena keeps track of all of their points in a spreadsheet and sends out incentives/prizes when they reach certain levels.
During the school year, Adena is very active around campus and participates in many intramural sports and clubs throughout the school. She currently plays intramural basketball, wallyball, volleyball, and hockey. On top of her IM sports, she also participates on the club softball team here at Michigan Tech. Outside of school, Adena plays for the Superior National Bank in the Copper Country Women’s Fast-pitch League. In her free time, Adena, along with her sister Rosalie, have started volunteering at the Houghton High school coaching the local softball team.
The Upper Peninsula Commission for Area Progress (UPCAP), Community Dispute Resolution Services Program conducted a 40-hour workshop on Mediation Training from March 17th to the 21st.
UPCAP Dispute Resolution Services Program provides mediation services in Delta, Menominee, Schoolcraft, Gogebic, Iron, Dickinson, Ontonagon, Baraga, Houghton, and Keweenaw Counties. Graduates of the program are able to volunteer to mediate disputes involving workplace/neighborhood disagreements, divorce and parenting time issues, and special education concerns.
The Office of the Vice President for Administration (VPA) had five staff members join the UPCAP for Mediation Training. This training is the first step in becoming a certified Mediator and being able to mediate in court a civil cases.
The VPA staff who attended the training include: Ann Kitalong-Will, Business Operations; Cori Massoglia, Merchandising Operations; Heidi Reid, Human Resources; Ashley DeVog, Ticketing; and Madeline Voelker, Human Resources.
Hello, everyone! My name is Aaron Scheetz, I have lived in about nine different states throughout my life but graduated from Kingsford High School in the Upper Peninsula in 2014. I’ve been a student at Michigan Technological University for three years now and this coming fall semester will be my fourth year here.
Before I applied to Tech, I toured a few colleges, but once I came up here to visit in late April of my senior year in high school I saw that there was still snow on the ground and I knew immediately that I wanted to go Michigan Tech. I started out as a civil engineer but I recently decided to change my major and I am now currently an Engineering Management student in the School of Business which I enjoy a lot more. I’m happier in my new major because of the smaller department and smaller class sizes. I feel that the professors can interact with students more and I find the classes to be more fun with topics that are more interesting to me.
I have been very active around Michigan Tech both on and off campus. I was Vice-President of the Michigan Tech University Rugby Football Club and I have been playing on the team since my first semester. Recently, this past semester we went to playoffs for the first time since I have been here and we have been seeing a steady increase in our team’s performance. We also traveled down to Nashville to play in a very large tournament that is hosted every year and we got some much-needed experience. I have also participated in the rock climbing club, soccer club, and many more intramural sports including flag football, indoor soccer, innertube water polo, and Broomball every year I’ve been here. My Broomball team, Presto 02970 Professional SaladShooter, won all of the on-campus leagues freshman year. I enjoy doing anything outdoor related, especially exploring the UP.
I really like learning new things and trying to challenge myself whenever I can. Recently, I have taken an interest in teaching myself how to use Photoshop and various types of photography equipment and editing programs. I can spend hours at a time editing photos and being able to making something from nothing. In the past month, I received requests for art and I have started working on making album covers for various musicians that have contacted me and I am considering making a website to showcase my artwork. I have been creating the album covers for free because I like helping people and it makes me happy when someone likes the work I do for them.
I could not see myself anywhere else at this point in my life except here. Whether it’s finding some place new to explore, going to the beach when it’s warm, or snowboarding at Ripley when it’s cold, I have been very lucky here at Michigan Tech and gained many new friends that will last a lifetime.
Andi Barajas, Communications and Media Specialist for the Business Operations Office in the Vice President for Administration division, recently completed her FourWinds Interactive Sign Builder 1 Certification. FourWinds is the system used by Michigan Tech to manage digital signage across campus; Andi is currently working with Auxiliary Services and related departments to manage their FourWinds Digital Signage in the Memorial Union building, as well as the Wadsworth and McNair dining halls and other dining outlets on campus. She is available for consultation with issues involving FourWinds Interactive digital signage creation and deployment, and to those groups on campus wishing to advertise on these digital signs. She can be reached at 487-2980 or by email at email@example.com.