In an effort to improve transparency and customer service, Michigan Technological University’s Facilities Management Department has adopted the use of online dashboards to provide answers to frequently asked questions and quick access to regular reports. The dashboards are an opportunity to have the needed information available even when Facilities employees are not at their desks. The dashboards contain information regularly requested of Facilities Management such as project lists, Board of Trustee reports, links to master planning documents, or ones that are used and reference often within Facilities Management. A version of a dashboard was created several years ago by the previous interim director – before moving to a cloud-based solution. The goal behind creating these dashboards was to be able to find the items that customers and employees were looking for on frequent basis. This system allows people to find answers wherever they are, without having to wait for a response from someone in the office at the time of the request. This cloud-based solution allows for instant information updates and excellent customer service to all members of the campus community.
For more information on dashboards and how they can help your department, please contact the Office of Information Services at 906-487-2129 or visit their website at mtu.edu/ois.