The Incident Command Team at Michigan Tech coordinated a successful drill activation for the emergency call center last fall. Theresa Coleman-Kaiser, Associate Vice President for Administration, is part of the Logistics Section of the Incident Command Team. One of the responsibilities of the Logistics section is to activate a temporary call center at the request of the Emergency Operations Center (EOC). In the event of a large University or community incident occurring, the EOC will determine the need for a call center and activate it if needed. There are multiple locations set for the call center and the specific location will be determined at that time of the emergency depending on the incident. The Logistics section coordinated an exercise, in October of 2016, where an “incident” occurred, requiring the call center to be activated. The call center staff was briefed on the “incident” by Public Safety and then had practice callers dial in with questions, comments, and concerns. The call center staff was able to practice setting up the call center, answering the phones, and responding to the caller’s concerns and questions. Additional ideas to further develop this call center were identified and were addressed with more training. The team received the additional training in January, it focused on a “shots fired” scenario. During this training, a Public Safety dispatcher was in attendance to answer questions and share stories of calls that have come into them. This training is taking place to establish a functioning team of respondents that will, in the event of a major University incident, be available to answer questions and address concerns from the general public and the campus community.
You can find more information on this and other Vice President for Administration Committees here: http://www.mtu.edu/administration/leadership/committee-task-force/