Further Thoughts: Theresa Tran, Intern for KOHLER Kitchen & Bath Americas

“Communication is key.” This is a commonly used quote to represent the importance of communication. Effective communication is important for personal relationships, constructive working environments, problem solving, and conflict resolution. This holds especially true in a professional work environment.

There are so many ways to communicate a message whether it is through written word or through the use of technology and motion picture. Communication can be made through the way that we talk to one another, but even more forcefully, by the way that we portray ourselves. While working at KOHLER, I have learned that expressing confidence in one’s work speaks powerfully towards the knowledge that one is perceived to hold. Having confidence helps persuade others to understand that you are the subject matter professional. Being able to ask the right questions has been a crucial aspect of my journey at KOHLER. It has been an important lesson for me to learn as there are many times that being assertive is important in order to provide the end customer with what they need.

Technical communications has taught me more than what many believe involves only writing technical manuals. I have learned that there are many opportunities presenting themselves for my growth especially in the field of communication. As with many things, I have come to understand that the work that I put in is what I will get out. As long as I make the most out of any experience or opportunity that presents itself to me, that is how much I will receive in return.