Archives—March 2014

Adobe Connect Upgraded to Version 9.2

Adobe Connect recently upgraded our service to version 9.2 on March 9, 2014. Part of this upgrade requires our users to re-install an updated version of the Adobe Connect Add-in, which you does not require administrative privileges. The Adobe Connect Add-in is a feature required for presentation sharing, offline recording, and the sharing of PPTX files.

Please contact it-help@mtu.edu or call (906) 487-1111 should you need further assistance with the installation of the latest version of the Adobe Connect Add-in.

NOTICE: Central Storage Maintenance and Potential Unavailability

WHAT is going on:

Please be advised that IT Infrastructure Services, to further investigate the storage performance issues of last December and to continue to improve current storage performance, will be scheduling two periods of storage maintenance.  The maintenance is not expected to cause any storage unavailability but if an unexpected outage does occur, we want you to have this forewarning in place and recommend you avoid the use of central storage during the period listed below.

WHEN it will happen:

The scheduled maintenance windows for central storage will be:

Friday, March 21, 2014 – 11:00pm to 4:00am

Saturday, March 22, 2014 – 11:00pm to 4:00am

Due to the nature of the support engaged to further improve our storage performance, we were unable to schedule this work during the recent break period.

WHY we are doing this:

The performance and stability of the new central storage system is still not up to the level of quality that was specified by IT when the system was arranged to be purchased.  We sincerely feel that you – the faculty, staff, and students – deserve the most affordable, stable, versatile, and highly-performing storage system available.  To that end, IT management and staff have been working closely with our storage vendor to schedule top-tier engineers  for this ongoing diagnosis and improvement effort.

WHOM will this affect:

The storage system undergoing maintenance services all campus home directories, most academic and research shares, and most administrative data as well.  Again, we are not planning for an outage, but we are preparing for one. This maintenance will not affect storage attached to the Superior High Performance Cluster nor any other locally-attached storage.

If you have any questions, comments or concerns, please contact IT User Services at (906) 487-1111 or email it-help@mtu.edu.


Michigan Tech’s 2014 Information Security & Compliance Survey

Michigan Tech is required to comply with a wide variety of federal and state laws, regulations, and contractual agreements with respect to information security and privacy. The University needs your continued support in maintaining an accurate inventory of the University’s information assets.

The annual survey provides the University with the necessary information needed to ensure that Michigan Tech is in compliance with security and privacy requirements. The survey not only helps identify what types of training University employees should have but it also helps determine the effectiveness of the University’s Information Security Awareness Training Program.

Employees can expect to see the survey this week. On average it should take 10 minutes or less to complete.

If you have questions regarding this process or the survey, contact Ashley Sudderth, Chief Information Compliance Officer, ashley@mtu.edu.


Upcoming telephone system software upgrade

IT Telecommunications will begin upgrading the Mitel telephone system software at 7:00am on Saturday, March 8, 2014. The upgrade should be completely in place by 7:00am Monday, March 10, 2014. During the upgrade process, users may experience the loss or degradation of telephone services for as long as two hours. The service interruption may happen at any time during the process, and it may happen more than once. Affected systems include all Mitel VoIP telephones, voicemail services, analog phones, fax machines, and any other equipment that uses telephone lines. DSL network services should not be affected.

Anyone planning to work in their offices on the weekend of March 8-9 should plan for potential telephone service interruptions.