Archives—September 2017

Phone System: Possible Down Time

On Tuesday September 19 at 6:00 AM, our phone system vendor will be applying changes to our software licensing.  While they believe this will have no impact, there is a slight chance that the phone system could go down as a result.  This would affect all University phones and their ability to make and receive phone calls.

We’ll be monitoring the changes live with the vendor and have resources available to correct any issues that result.

If there is an issue, we expect the system would be back and available by 7:00 AM.

 


Upcoming Outage: Sunday, September 17 (7:00 am to 5:00 pm)

On Sunday, September 17 between 7:00 am and 5:00 pm, certain systems will be unavailable in order to provide necessary maintenance. Though the upgrade and outage will affect Canvas and Confluence, the downtime will be minimal. These services will only be down for a few minutes between 7:00 am and 7:30. However, it is important to note that PaperCut (printing) on campus will be down during this service window. The following is the full list of what will be impacted:

Outage List:

  • ArcGIS
  • Aspire
  • Banner
  • Banweb
  • Canvas Login (CAS)
    (outage only a few minutes for CAS)
  • Confluence (docs.mtu.edu)
    (outage only a few minutes for Confluence)
  • EMS Pro
  • Fischer – Identity Management System,
    (users will not be able to successfully change passwords during this outage window)
  • MyMichiganTech Login
  • Micros
    (outage Sunday from 7:00am – 8:00am to perform maintenance)
  • ODS/EDW
  • Oracle Reports
  • PaperCut Printing
  • Pinnacle
  • Perceptive Content
  • RedHat Satellite
  • Rythmx
  • Sunapsis
  • UC4/Appworx
  • WEBFocus

Additional Outages:

Card Services (7:00am-8:00am on Sunday, 9/17)

  • During this time, CS Gold access readers, meal readers, and gate readers will work in their offline mode. After the outage, transactions will be uploaded back into Gold.
  • The following services will be down during this period:
    • cardservices.mtu.edu web site
      • Mobile Readers
      • Vending Readers
      • Micros Transactions against CS Gold
      • Husky Print (down all day due to other maintenance)

 

These outages can be tracked at https://status.it.mtu.edu/view.cgi?item=3336.


Information regarding the Equifax breach

Credit monitoring company Equifax announced on September 7th that they experienced a data breach that exposed credit information for approximately 143 million individuals. This information included the person’s name, social security number, date of birth, current and previous addresses, and potentially their driver’s license number. Approximately 182,000 individual’s credit card numbers were also exposed. The breach is still under investigation, and these numbers may change as more information is discovered.

Equifax has a website with information surrounding the breach at https://www.equifaxsecurity2017.com. You can check if you were affected by the breach by either following the “Potential Impact” link at the top of the page or enrolling in their free credit monitoring service by clicking the “Enroll” link.

We suggest that affected users consider issuing a freeze on their credit accounts. Brian Krebs, a well respected information security expert, has written an excellent article describing a credit freeze and how to achieve it. Please note that this will also prevent anyone from checking your credit for legitimate purposes—like applying for a loan—unless you temporarily unfreeze your credit.

As with all highly publicized news items, this breach will lead to an increase in the number of phishing attacks. Attackers often use the hype surrounding these events to trick people into turning over their credentials or other personal information. It is important that everyone continues to be extremely cautious when dealing with email or phone messages that claim to be Equifax or some other credit-related business. If you receive a suspicious email or call, please report it to it-help@mtu.edu, and we would be happy to attempt to validate it for you.


Team Drives Available

Try Team Drives

Michigan Tech IT introduces a new feature in Google Drive. The Team Drives function was made available Wednesday (Aug. 30). These drives are great for collaborative enterprise work. Unlike the current spaces in Google Drive, these spaces are not attached to a single user. The drive managers can be easily changed, which allows the work to be owned by the group.

Your current drive will work as it always has; this is simply a new option for group collaboration that is not tied down to particular users. More information can be found here.  If you have any questions about Team Drives, contact us at it-help@mtu.edu or call 7-1111.


Summer 2017–University Technology Upgrades

Michigan Tech IT has completed the following upgrades this summer. Please take a look. If you have any questions, don’t hesitate to contact us at it-help@mtu.edu or call (906) 487-1111.

Summer 2017 Upgrades

New Installations

  • A/V Technology in the Wads Annex (Engineering Fundamentals)
  • A/V Technology in M&M 718 (Pavlis Institute)
  • A/V Technology in MEEM 405 (IT)
  • HDMI connections in all Fisher classrooms (IT )
  • Printing Infrastructure Upgrade (IT)

Updated Installations

  • Audio System in Wads Dining Hall (Dining)
  • A/V system in MUB Ballroom (Auxiliaries)
  • A/V system in Chemistry Laboratory: Chem Sci 501, 502, 503 (Chemistry)
  • A/V Technology in Rekhi 114/118 Computer Science
  • A/V Technology in the HDMZ Walker 120A (Humanities)
  • New Computers in the Library
  • Many New Classroom Podium Computers (IT)

You can check out all the classroom capabilities here.