All posts by jlkarau


Email Delivery Issue – Update 4/10/2017

At approximately 4:30 PM Monday we started re-sending email  that was mis-directed between 9 PM Friday and 7:45 AM Saturday.  This is expected to complete by 9:30 PM.  This covers all emails that were sent to @mtu.edu addresses.

 

We continue to attempt to identify emails destined to non-@mtu.edu addresses during this time period.

 

If you attempted to send an important message during this time period, please resend it. A copy of the message should be available in your “Sent” box.


Email Delivery Issue

On Friday, a Michigan Tech email user reported to the Department of Public Safety and Police Services (DPSPS) that they were receiving abusive email from a third party. As part of this investigation, DPSPS and Information Technology worked to redirect email from this third party to the officer’s email account for further investigation.

Unfortunately, due to an error in the redirect rule we created, any email between 9:00 PM Friday and 7:45 AM Saturday was delivered to the DPSPS officer’s account. That officer’s account was locked at 7:45 AM on Saturday, and the officer was not able to read the email. The mis-configured rule was also disabled at 7:45 AM Saturday.

Due to the volume of email that was sent and received, most messages from that time period are now reporting as delayed or undeliverable.

Information Technology is working to retrieve all email that was sent to and/or from @mtu.edu and deliver it to the intended recipient. In other words, any message sent either to a Michigan Tech account or from a Michigan Tech account during this time period was held up in this process. If you attempted to send an important message during this time period, please resend it. A copy of the message should be available in your “Sent” box.

We take privacy seriously and are working to restore the email from this event. We are developing additional controls around this process to prevent future occurrences.

Please contact Information Technology at it-help@mtu.edu or (906) 487-1111 with questions or concerns.


Update to Windows 10

Over break we patched Windows 10 lab systems and podiums to the latest build from Microsoft. Updating to the latest build provides several performance improvements including an improvement to the start menu functionality.  However the process requires you to go thru a user profile update the first time you log back in.

We highly encourage Faculty and Staff that teach in the labs and computer classrooms to go and log on to the machines they are going to use now, before they are standing in front of class the first day.

The process again should take approximately 2-8 minutes depending on the speed of the computer.  This will only happen the first time after you login to an updated machine and at logoff will be uploaded to the server.

The reason this happens is that Microsoft has changed its approach to updating, instead of releasing a new operating system every 3-5 years they will be rolling out updated builds for Windows 10. Every time one of these builds comes out they currently require a profile conversion. As this is a new process for Microsoft and us and we are working to make it as smooth as possible.

With the upgrade some items where shifted on the start menu. To logoff you can click on your user Icon, which is now on the bottom left of the start menu. It should display as the Michigan Tech logo by default.

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An alternative method is to right click on the start menu icon. You will see the following menu:

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As before there is also a Log Out icon on the desktop that can be used as well.

Again, Please try to get logged into the teaching locations before your first day of class to avoid having the profile process eat up valuable teaching minutes.

If you experience any issues please give us a call at 906-487-1111 or let us know at it-help@mtu.edu.


Google Assistant and your Michigan Tech Email account

Michigan Tech IT has received several requests regarding Google Pixel phones and Google Home devices and Google Assistant not working with user mtu.edu accounts.  We’ve contacted Google and the following is their response.  At this time, if you’re thinking of getting a Google Phone such as the Pixel or a Google Home device, understand Google Assistant will not work with your mtu.edu account

According to the information I’ve gathered, that option is available for all Pixel devices (using any regular Google accounts) but not yet for EDU users. This is caused by the fact that tracking ‘Web and App activity’ is disabled for Education accounts as per the Student Privacy Pledge Google has signed.

For detailed information about this, you may refer to the links at https://www.google.com/edu/trust/#has-google-signed-the-student-privacy-ledge and https://studentprivacypledge.org/

The Official announcement for signing the pledge and student data privacy measures taken by Google are mentioned at the link http://googleforeducation.blogspot.bg/2015/12/the-facts-about-student-data-privacy-in.html

You can keep track for any changes in the same blog via the URL http://googleforeducation.blogspot.bg/2016 and also in the Help Center articles where this should also be updated soon https://support.google.com/pixelphone/answer/7172657?hl=en

 


Change to Personal Web Pages

Information Technology is making changes to the way we store, secure, and provide access to faculty, staff, and student web sites hosted on Michigan Tech servers. This information is important if you maintain  personal sites or teach a course and instruct students on how to create web content.

For a long time a person’s web files were located in a folder located on a person’s H: drive (Windows) or home drive (Mac/Linux) called public_html. A few years ago, we we created a link on the multidrive called my_web_files for Windows and Mac OS users to aid them with having the correct permissions on files located in public_html.

At the end of the spring semester, IT will be moving all users’ public_html folders from their home drive to its own file system.

If you currently have web files, this means that:

  • Windows and MacOS Users – Your web files will only be accessible by visiting your multidrive and using the my_web_files folder. Files put into this directory will be written with the appropriate permissions to be accessed on your web site.
  • Linux/Mac Users – Your web files will be accessible from /local/my_web_files/[username] when logged into a Linux login server.
  • All users will be able to use programs like Dreamweaver or WinSCP to have SFTP/SCP access by using the path /local/my_web_files/[your username] on the same server you previously used.

    For Example: User J.Q. Public (userid: jqpublic) will log in to their department login server thru SSH/SCP and their web files will be in /local/my_web_files/jqpublic.

If you have any questions or concerns, please contact IT Help at 906-487-1111 or email us at it-help@mtu.edu.


VPN Update

Last week we updated on-campus, on-domain PCs to use the new VPN server. Notably, the new VPN server supports Windows 10 and OSX Yosemite.

On  September 22 at 6 AM, we are going to switch everyone over to using the new VPN. From that point forward, you will be using the new hardware when you go to vpn.mtu.edu.

Documentation on installation and usage of the new VPN client is available at www.it.mtu.edu/vpn.

If you have any issues, please contact IT at it-help@mtu.edu or 906-487-1111.


New guest wireless service

Information Technology has turned on a new guest wireless service which eliminates the need for University guests to register or have a temporary username/password. This experience is similar to what you typically find in hotels and coffee shops.

Guest wireless is available on all existing wireless access points. This service is only for unregistered users; individuals already associated with the MichiganTech wireless will be unable to join.

If you have guests visiting campus, simply have them connect to the MichiganTechGuest wireless SSID. After connecting, they can proceed to a web browser where they will need to read and accept the Terms of Service Agreement. Users will then be connected to the network.

If you have any questions, please contact IT help at it-help@mtu.edu  or at 906-487-1111.


MichiganTech Wireless Changes – Certificate Warning

Michigan Tech is implementing a new controller for the MichiganTech wireless network.  This change is needed to implement AirPrint and GooglePrint features this fall.  This change will only affect the MichiganTech SSID.

After Wednesday August 19 at 7 AM you may see a certificate popup on your mobile device or laptop (similar to the image below).  When you see this message, click Accept and you will continue to be connected to the wireless network.

As always, if you have any issues or questions, please contact IT Help at 906-487-1111 or it-help@mtu.edu

CP_cert


IT Central Storage downtime – Sunday May 10

Summary

  • Campus Storage will be down Sunday May 10, 2015 from 6 AM – 9 AM
  • Services using central storage will be down as well (ie. web pages, Banner, BanWeb, etc)
  • Computers will be remotely shutdown prior to 6 AM — Close all files and logoff when you leave work Friday
  • User Services staff will be working Sunday 8 AM – 5 PM, and available at 487-1111 or it-help@mtu.edu for any issues

Details

It is necessary to upgrade the software that runs central storage for campus. This upgrade includes bug fixes as well as security patches. This upgrade will cause a campus wide downtime in storage and services.

The upgrade is planned for Sunday May 10, with downtime starting at 6 AM and restoration of service by 9 AM. Prior to 6 AM, your PC will be forced to shutdown so that no files are open while the upgrade takes place. It is recommended that you shutdown your computer when you leave work on Friday.

User Services staff will be in from 8 AM – 5 PM Sunday to assist with any issues. You can call 487-1111 or email it-help@mtu.edu.

If you have any questions regarding this outage, please contact it-help@mtu.edu