Category Archives: Computing on Campus

Printing Changes on Campus

Information Technology is making improvements to printing at Michigan Tech. These improvements include:

  • Retiring old print release stations—The old stations will be removed and print jobs will be released by a card reader directly at the printer.
  • Upgrade of our PaperCut services to PaperCut Multi-Function (MF)—This will allow for printing and copy accounting for both black/white and color printers.
  • Google Cloud printing—You will have the ability to print from your Apple or Android smartphone or tablet wirelessly through Google Cloud Print.

To ensure that you can continue to print in the weeks to come, you will be required to upgrade your PaperCut software.

We have packaged the PaperCut client for Windows, MacOS and Linux with the Husky print drivers into single installation packages. The client and instructions are also available for those who would like to install and upgrade on their own.

The following are installation and instruction links:

For Windows users: click here

For MacOS users: click here

For Linux users: click here

For Google Cloud Printing: click here

Our ultimate aim is that these changes will improve the technology and give everyone the best printing experience possible. As always, our support staff will be available to help anyone needing assistance. Please contact IT Help at it-help@mtu.edu or 7-1111.


Improvements coming to Multidrive

Michigan Tech IT is working to bring improvements to the campus MultiDrive (M:) storage system. The new MultiDrive DFS system replaces an aging infrastructure that has been in use for the last few years. Several areas on campus have been using the new system as part of a staged roll-out. IT will be changing the remainder of campus workstations to connect to the new system on Wednesday, June 7.

There is no required action or change in behavior for standard, on-domain workstations. The new MultiDrive DFS system will connect to M: upon login. Note that the Admin domain is not affected by this change.

Mac users

Mac users with the self service app can log into self service and download the Multidrive app from the Core Applications tab. Mac users without the self service app can connect using the MacOS instructions.

As part of this change, the “Mac multidrive mounter” utility is being deprecated and will stop working at a future date.

Connecting remotely

Instructions are also available for connecting to the new MultiDrive DFS system from off campus or from a wifi connection. Instructions are here: Windows instructions or MacOS instructions.

If you have any questions about the new Multidrive system, please contact IT help at 906-487-1111 or it-help@mtu.edu.


Update to Windows 10

Over break we patched Windows 10 lab systems and podiums to the latest build from Microsoft. Updating to the latest build provides several performance improvements including an improvement to the start menu functionality.  However the process requires you to go thru a user profile update the first time you log back in.

We highly encourage Faculty and Staff that teach in the labs and computer classrooms to go and log on to the machines they are going to use now, before they are standing in front of class the first day.

The process again should take approximately 2-8 minutes depending on the speed of the computer.  This will only happen the first time after you login to an updated machine and at logoff will be uploaded to the server.

The reason this happens is that Microsoft has changed its approach to updating, instead of releasing a new operating system every 3-5 years they will be rolling out updated builds for Windows 10. Every time one of these builds comes out they currently require a profile conversion. As this is a new process for Microsoft and us and we are working to make it as smooth as possible.

With the upgrade some items where shifted on the start menu. To logoff you can click on your user Icon, which is now on the bottom left of the start menu. It should display as the Michigan Tech logo by default.

<image1
An alternative method is to right click on the start menu icon. You will see the following menu:

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As before there is also a Log Out icon on the desktop that can be used as well.

Again, Please try to get logged into the teaching locations before your first day of class to avoid having the profile process eat up valuable teaching minutes.

If you experience any issues please give us a call at 906-487-1111 or let us know at it-help@mtu.edu.


Windows 10 and printing on campus

If you’ve recently upgraded to Windows 10 and were using the Papercut client to print to campus printers from your laptop, you will need to reinstall Papercut to return printing functionality.

The Papercut client can be downloaded here:

http://www.it.mtu.edu/printing

Videos on how to install Papercut are here:

http://www.it.mtu.edu/print

As always, if you have any questions, please contact the IT Help Desk at it-help@mtu.edu or call 906-487-1111.


Important Campus Information on Windows 10

Windows 10 is available to users free for one year; this offer expires July 29, 2016.  More information is at: http://www.microsoft.com/en-us/windows/windows-10-faq.

However, there are three issues all home users need to know before upgrading:

  • Windows 10 is NOT COMPATIBLE with our campus F5 VPN Server, i.e., off-campus users will not be able to “Get an MTU Address.” The goal is to have this fixed by late August, but currently there are no workarounds.
  • Microsoft Edge web browser (New Internet Explorer) is not compatible with Banner, Banweb, and possibly other Michigan Tech related sites.  Workaround: You can install Google Chrome or Mozilla Firefox and get most functionality, however not all.
  • Hundreds of campus applications have not been tested, so we cannot make any guarantees that your software will work.

Starting late fall semester, Information Technology will solicit volunteers from our Faculty/Staff to pilot a deployment of Windows 10.  Volunteers will have their machines upgraded to Windows 10 with our standard faculty/staff image, and we will work to test standard applications.  After the standard applications have been tested, we will work with faculty and staff to test specific departmental software, e.g., Mathematica, Matlab, ImageNow, Sewer/Water/AutoCAD, etc.  If you’re interested in being an early adopter, send an email to it-help@mtu.edu and we will add you to the list of volunteers whom we will contact when testing begins.


Scheduled Power Outage

Facilities Management has planned a power outage for Wednesday, May 6, 2015 and Thursday, May 7, 2015.  In order to protect IT network resources and computers, IT will be shutting down computers, networks, and phones in the following buildings beginning at 5 PM.

Please plan to log out and exit the buildings prior to 5:00 PM.  We also recommend you turn off copiers and printers.

The following buildings are affected by this outage both Wednesday and Thursday nights:

  • Rekhi
  • Fisher
  • Hamar House
  • Dillman
  • Forestry
  • M&M (UG and GR sides)
  • ME-EM
  • ROTC
  • Academic Office Building
  • Alumni House

The following buildings have a scheduled outage for Thursday only:

  • EERC
  • Wadsworth
  • Rozsa
  • Walker
  • McNair

If you have any questions, please contact IT Help: it-help@mtu.edu or 906-487-1111.


Email Lists Moving to Google Groups

In order to standardize and reduce the variability of email lists, Michigan Tech IT is transitioning all email lists to Google Groups.

With Google Groups you can:

  • Send a meeting invite to a group of people that will show up in their Google calendars
  • Share Google Docs out to Google Groups
  • If the membership of your Google Group changes, any file shares and meeting invites will update automatically.
  • Group administrators (list owners) will have easier web-based list management and Group members will have more subscription options (daily digest, abridged email, no email), all from one website: https://groups.google.com/a/mtu.edu/

In the coming weeks we will contact list owners directly when we are ready to transition their list(s) to Google Groups.

A little background on the switch:

Email lists at Michigan Tech are currently handled by one of three distinct list processing programs. By switching to Google Groups from our current programs (Sympa and MailMan), Michigan Tech users will have more functionality with their email lists, as well as eliminate the need for IT to manage multiple list programs.

If you have any questions or concerns regarding the move to Google Groups, please contact IT Help at it-help@mtu.edu or 906-487-1111.

 



Current Known Mac OS 10.10 Issues

We are currently seeing some issues with Mac machines that have been upgraded to the brand new Mac OS 10.10 (Yosemite).

  • Most notably, the new OS seems to completely disable the functionality of the F5 VPN product on most, if not all, systems.  This means that users who need to use the Multidrive or access MTU-only resources from wireless or from off-campus will not be able to do so.
  • Some users have experienced their wireless connection randomly disconnecting since upgrading to OS 10.10.
  • Users  who were previously having no problems mounting network drives from the Multidrive are now seeing the drives not mount or hang while mounting. Some of this may be related to the F5 VPN problem mentioned above, and we are actively working with users who have reported problems.

We are recommending that users wait to upgrade to Mac OS 10.10 for now.  As with most brand new OS releases, it sometimes takes a bit of time to work out the bugs; Michigan Tech IT then needs time to test our systems with the new OS so that we can support campus users. At this point, none of the campus’ major applications have been tested for compatibility with Mac OS 10.10.

If you have already installed Mac OS 10.10 and are having problems, please contact IT User Services at it-help@mtu.edu or 487-1111, and we will do our best to provide support. We appreciate your patience while we work through these technical issues.


September I.T. Update

Michigan Tech I.T. would like to update you on the latest news:

  • Have you been to the new Active Learning Center (ALC)? “The Fish Bowl” in the MEEM was completely remodeled and is now a 72-seat, collaboration-friendly, reservable classroom. When class is not in session, it is available as an open computing lab. More information, including the room schedule, is at http://it.mtu.edu/computer-labs.
    MEEM2
  • The wireless connectivity in the residence halls was completely upgraded this summer with approximately 700 new access points installed throughout Wadsworth, McNair, and Douglass Houghton Halls and Hillside Place. More information on the project is at: http://www.it.mtu.edu/wireless-project-status.
  • Our wireless lounges were updated this summer with new furniture and more collaboration-friendly spaces. Find the lounge list at: http://it.mtu.edu/computer-labs.wireless
  • The next Open Student I.T. Forum will be on October 21, 2014 from 6:00pm-8:00pm in the Memorial Union Ballroom A1. Pizza will be served; please RSVP to the Facebook event page.
    it forum oct 2014

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