Category Archives: Customer Support

Email Delivery Issue

On Friday, a Michigan Tech email user reported to the Department of Public Safety and Police Services (DPSPS) that they were receiving abusive email from a third party. As part of this investigation, DPSPS and Information Technology worked to redirect email from this third party to the officer’s email account for further investigation.

Unfortunately, due to an error in the redirect rule we created, any email between 9:00 PM Friday and 7:45 AM Saturday was delivered to the DPSPS officer’s account. That officer’s account was locked at 7:45 AM on Saturday, and the officer was not able to read the email. The mis-configured rule was also disabled at 7:45 AM Saturday.

Due to the volume of email that was sent and received, most messages from that time period are now reporting as delayed or undeliverable.

Information Technology is working to retrieve all email that was sent to and/or from @mtu.edu and deliver it to the intended recipient. In other words, any message sent either to a Michigan Tech account or from a Michigan Tech account during this time period was held up in this process. If you attempted to send an important message during this time period, please resend it. A copy of the message should be available in your “Sent” box.

We take privacy seriously and are working to restore the email from this event. We are developing additional controls around this process to prevent future occurrences.

Please contact Information Technology at it-help@mtu.edu or (906) 487-1111 with questions or concerns.


Update to Windows 10

Over break we patched Windows 10 lab systems and podiums to the latest build from Microsoft. Updating to the latest build provides several performance improvements including an improvement to the start menu functionality.  However the process requires you to go thru a user profile update the first time you log back in.

We highly encourage Faculty and Staff that teach in the labs and computer classrooms to go and log on to the machines they are going to use now, before they are standing in front of class the first day.

The process again should take approximately 2-8 minutes depending on the speed of the computer.  This will only happen the first time after you login to an updated machine and at logoff will be uploaded to the server.

The reason this happens is that Microsoft has changed its approach to updating, instead of releasing a new operating system every 3-5 years they will be rolling out updated builds for Windows 10. Every time one of these builds comes out they currently require a profile conversion. As this is a new process for Microsoft and us and we are working to make it as smooth as possible.

With the upgrade some items where shifted on the start menu. To logoff you can click on your user Icon, which is now on the bottom left of the start menu. It should display as the Michigan Tech logo by default.

<image1
An alternative method is to right click on the start menu icon. You will see the following menu:

image2
As before there is also a Log Out icon on the desktop that can be used as well.

Again, Please try to get logged into the teaching locations before your first day of class to avoid having the profile process eat up valuable teaching minutes.

If you experience any issues please give us a call at 906-487-1111 or let us know at it-help@mtu.edu.


Scheduled Power Outage

Facilities Management has planned a power outage for Wednesday, May 6, 2015 and Thursday, May 7, 2015.  In order to protect IT network resources and computers, IT will be shutting down computers, networks, and phones in the following buildings beginning at 5 PM.

Please plan to log out and exit the buildings prior to 5:00 PM.  We also recommend you turn off copiers and printers.

The following buildings are affected by this outage both Wednesday and Thursday nights:

  • Rekhi
  • Fisher
  • Hamar House
  • Dillman
  • Forestry
  • M&M (UG and GR sides)
  • ME-EM
  • ROTC
  • Academic Office Building
  • Alumni House

The following buildings have a scheduled outage for Thursday only:

  • EERC
  • Wadsworth
  • Rozsa
  • Walker
  • McNair

If you have any questions, please contact IT Help: it-help@mtu.edu or 906-487-1111.




IT Customer Outreach Program

Information Technology is implementing a customer outreach program in an effort to better address the needs of the Michigan Tech campus computing community. It is a priority of IT to understand the current scope of campus service and support, identify where adjustments need to be made, and take the necessary steps for improvement based on users’ input.

The IT Campus Liaison will be working with departments to gather information and identifying candidates to interview as an initial step in improving the computer support on campus and capturing the computing needs most important to the success of the University.

For more information on this program or how you can get involved, please contact IT at it-help@mtu.edu or 487-1111.



IT User Services Thanksgiving Break Hours

For the week of Monday, November 25, 2013, IT User Services hours at the Library and IT Service Center will be from 8:00AM – 5:00PM, Monday through Wednesday. We will be closed on Thursday, November 28 (Thanksgiving Day) and Friday, November 29, 2013.

Normal IT hours will resume on Saturday, November 30. Check out our web site (www.it.mtu.edu) for regular business hours.

Matt, Sam and Darrin
The IT User Services Management Team