Category Archives: Telcom Services & Support

Michigan Tech Campus Telephone System Upgrade

Michigan Tech will be undergoing a major upgrade to the campus telephone system. This project will upgrade the aging telephone system and will include new features to unify communications throughout the university.

As part of the upgrade process, changes to the telephone system cannot be made after April 14, 2017. Changes include: New voicemail boxes, voicemail-to-email setup, caller-ID changes, and phone layout changes. Emergency changes can be made, but will need to be re-done once the new system is live.

The new system is being built and configured in parallel to our current system to minimize impact to campus operations. Many of the upgrades will take place behind the scenes and will not have a direct impact on users. On Friday, May 5, 2017 through Sunday, May 7, 2017, IT will migrate all campus phones to the new system. There will be intermittent interruptions to the following services:

  • Campus Voice Mail
  • Telephones
  • Call Centers
  • Inbound/Outbound Calling

The majority of the migration will be performed on Saturday, May 6, 2017 from 8:00 am through Sunday May 7, 2017 at midnight. There may be intermittent disruption to inbound/outbound calls during this time. The upgrade is expected to be completed by Monday May 8, 2017 at 8:00 am.

Campus voicemail system will be moved to a new system. The old voicemail system will be kept up and running for 15 days after switching to the new system, allowing for access to stored information. After this 15 day period, the old voicemail system will be decommissioned and access to any information on that system will be permanently lost. Questions and concerns can be addressed to it-help@mtu.edu or 487-1111.

Frequently Asked Questions

Q: What happens if someone calls me during the upgrade process?
A: During the upgrade window from Friday, May 5, 2017 through Monday May 8, 2017, calls may go straight to voicemail or callers may receive a busy tone. There will be intermittent interruption to calls in and out of the Houghton campus and MTRI throughout this window as well.

Q: Do I need to reconfigure my voicemail?
A: No, your current greetings and settings will be migrated to the new system. If your voicemail goes to E-Mail now, it will continue to do so on the new system. The old voicemail system will be kept up and running for 15 days after switching to the new system, allowing for access to this information. After 15 days the old voicemail system will be decommissioned and access to any information on that system will be permanently lost.

Q: What happens to my saved voicemail messages?
A: Voicemail messages stored on the system before March 28, 2017 will be migrated to the new system. Voicemail stored on the system after March 28, 2017 will be available for fifteen (15) days after cutover to the new system allowing for access to this information. After fifteen (15) days the old voicemail system will be decommissioned and access to any information on that system will be permanently lost.

Q: How do I access voicemail messages from off campus?
A: Dial your number. When your greeting begins to play, press * and your passcode.

Q: What are the differences I might notice between the old and the new system?
A: The initial upgrades should be transparent to the end users. New features will be made available in the future as they are configured and fully tested.

Q: Who can I call if I need assistance during the migration process?
A: Please contact the IT Help Desk at 487-1111.

Q: What if I have problems with my phone/voicemail after the upgrade?
A: Please contact the IT Help Desk at 487-1111.


New guest wireless service

Information Technology has turned on a new guest wireless service which eliminates the need for University guests to register or have a temporary username/password. This experience is similar to what you typically find in hotels and coffee shops.

Guest wireless is available on all existing wireless access points. This service is only for unregistered users; individuals already associated with the MichiganTech wireless will be unable to join.

If you have guests visiting campus, simply have them connect to the MichiganTechGuest wireless SSID. After connecting, they can proceed to a web browser where they will need to read and accept the Terms of Service Agreement. Users will then be connected to the network.

If you have any questions, please contact IT help at it-help@mtu.edu  or at 906-487-1111.


MichiganTech Wireless Changes – Certificate Warning

Michigan Tech is implementing a new controller for the MichiganTech wireless network.  This change is needed to implement AirPrint and GooglePrint features this fall.  This change will only affect the MichiganTech SSID.

After Wednesday August 19 at 7 AM you may see a certificate popup on your mobile device or laptop (similar to the image below).  When you see this message, click Accept and you will continue to be connected to the wireless network.

As always, if you have any issues or questions, please contact IT Help at 906-487-1111 or it-help@mtu.edu

CP_cert


IT to eliminate most monthly Telcom bills

The Executive Team and the IT Governance Committee have approved a proposal to eliminate most monthly bills for network and voice services, beginning July 1, 2015.

The chargeback billing model is an antiquated system that most universities have abandoned. It was appropriate during the 1990’s, due to explosive growth of network connections and the internet, but has long since outlived its usefulness.

To recover the necessary revenue, most departments will have their general fund budgets reduced by the amount that they paid in Telcom charges in Fiscal Year 2014. Some Auxiliary and Research units will continue to be billed, but not on a per-jack or per-phone basis.

New network connections will be allowed, with only a nominal $50 activation fee, plus any needed parts or student labor costs if a jack requires an upgrade.

New phone lines will be allowed, but the department will pay the actual cost of the telephones, along with the nominal activation fee and any necessary parts or student labor if the jack requires an upgrade.

There will be no recurring monthly fees for any network connections or telephones. IT will continue to charge monthly fees for Cable TV and security cameras.

The proposal, which contains all the details, is available at http://www.it.mtu.edu/OIT/documents/telcom_funding_approved.pdf.

Contact CIO Walt Milligan at milligan@mtu.edu for further information.


IT to deploy nearly 700 wireless access points in residence halls

In response to residence hall student concerns and the growing need for wireless coverage, over the summer IT hired a consulting firm to survey all the Michigan Tech campus for wireless coverage.  The result is an ambitious project to install nearly 700 new access points in Wadsworth Hall, McNair Hall, Douglass Houghton Hall, and Hillside Place. The project kicked off on August 4, 2014 with contractors installing raceway and patch cables in nearly every other room in the halls. This project is ongoing and expected to be completed in early fall semester.

Project status can be followed at it.mtu.edu/wireless-project-status.

Follow Michigan Tech IT on Facebook (http://www.facebook.com/MichiganTechIT) or Twitter (@MichiganTechIT) for updates.


July 2014 Wireless Service Improvements

IT is making changes to the campus wireless network including: the Bradford Persistent agent is going away, MichiganTechSecure is going away, and the wireless bandwidth cap is being removed.

Based on specific campus wireless issues, IT is making the following service improvements, effective Monday, July 21 at 6:00am.

Specific Changes:

  • Wireless security will be through a “dissolvable” agent instead of requiring the Bradford persistent agent. Users with Windows and Mac laptops had previously been required to download and install the Bradford Agent software. Beginning Monday, IT will use a “dissolvable” agent, which will run once but not permanently install on your device. Since the Bradford Persistent Agent will no longer be needed, you will be able to permanently uninstall the Bradford client from your device. Uninstall instructions are located at: http://www.it.mtu.edu/bradford-agent/.
  • The MichiganTechSecure wireless network will be decommissioned. This network was never intended for use beyond a few machines and has caused issues with disconnecting hosts. Users should instead connect to the MichiganTech wireless network for a more reliable experience; this network is no less secure than the MichiganTechSecure network.
  • The bandwidth cap on wireless access has been removed. Last year, wireless usage was limited to 5 Mbps (Megabits per second) per device; this was updated to 15 Mbps in April. Beginning Monday, the cap will be removed completely. This does not mean unlimited data on wireless – as wireless capacity depends on your distance from an access point and its current traffic – but we will continue to monitor the wireless service and appreciate your feedback if you have any issues.

Which actions are required?

  • When connecting to the wireless network, please use MichiganTech instead of MichiganTechSecure.
  • Remove the Bradford Agent from your machine (if applicable) using the instructions located at http://www.it.mtu.edu/bradford-agent/.

These changes are planned to improve wireless service and stability. As always, if you have concerns or issues please let us know by contacting IT Help at 906-487-1111 or it-help@mtu.edu. If you need assistance joining your device to the MichiganTech wireless network, you can also stop by with your device at the IT and Library Service Center.


Wireless Network Change

The “MichiganTechSecure” wireless network will be going away soon.  This network was originally intended for a limited number of machines and not for general availability. When this change is made, users will need to make sure they are joined to the “MichiganTech” wireless network instead of “MichiganTechSecure.”

There is no need for concern; the “MichiganTech” wireless network is as secure as the “MichiganTechSecure” wireless network.

If you experience any issues or have any questions, please contact IT Help at it-help@mtu.edu or 906-487-1111.


Wireless Network Survey

In a continued effort to improve the wireless network and plan for its expansion, Michigan Tech IT will be working with engineers from Meridian IT to conduct wireless surveys in all Michigan Tech buildings. In order to get a comprehensive report, we need to access nearly every room in every building. The survey will take only a few moments in each room. Every effort will be made to minimize disruptions. The survey is underway and expected to be completed by Friday, June 20, 2014.

Everyone’s cooperation with this important project is very much appreciated. Any questions or concerns may be directed to Kurt Smith, Director of Telecommunications, at kcsmith@mtu.edu or 906-487-1887.


Upcoming telephone system software upgrade

IT Telecommunications will begin upgrading the Mitel telephone system software at 7:00am on Saturday, March 8, 2014. The upgrade should be completely in place by 7:00am Monday, March 10, 2014. During the upgrade process, users may experience the loss or degradation of telephone services for as long as two hours. The service interruption may happen at any time during the process, and it may happen more than once. Affected systems include all Mitel VoIP telephones, voicemail services, analog phones, fax machines, and any other equipment that uses telephone lines. DSL network services should not be affected.

Anyone planning to work in their offices on the weekend of March 8-9 should plan for potential telephone service interruptions.


Campus Card Reader Replacement

New contactless card readers are now beginning to appear across campus.  The old system, which used magnetic stripe cards, is being decommissioned.  It has been a long, complex process to engineer the replacement system, which included the selection of a contactless secure credential and working with multiple vendors.  Information Technology and the Van Pelt and Opie Library worked together to distribute over 8,000 new Michigan Tech HuskyCards to students, faculty and staff this September.

In addition to providing building and room access, the new cards are being used for meals in the residence halls, membership verification at the SDC, Experience Tech hockey game entry, and in other creative ways.  Now that the new ID cards have been issued, we have begun replacing existing readers.  If you encounter a new card reader, just tap and go.  In the meantime, the older readers that are being phased out will read the gold magnetic stripe on new HuskyCards.

ITSS already has numerous requests for new locations to be added, and we are working diligently to complete those requests.  There are approximately 400 existing card readers that need to be replaced, many of which need immediate attention due to equipment failure.  Please contact Information Technology by calling 906-487-1111 or emailing it-help@mtu.edu to report any problems, request new locations, or inquire about a card reader application for a special or unique purpose.