Category Archives: Telephone & Voice Services

Michigan Tech Campus Telephone System Upgrade

Michigan Tech will be undergoing a major upgrade to the campus telephone system. This project will upgrade the aging telephone system and will include new features to unify communications throughout the university.

As part of the upgrade process, changes to the telephone system cannot be made after April 14, 2017. Changes include: New voicemail boxes, voicemail-to-email setup, caller-ID changes, and phone layout changes. Emergency changes can be made, but will need to be re-done once the new system is live.

The new system is being built and configured in parallel to our current system to minimize impact to campus operations. Many of the upgrades will take place behind the scenes and will not have a direct impact on users. On Friday, May 5, 2017 through Sunday, May 7, 2017, IT will migrate all campus phones to the new system. There will be intermittent interruptions to the following services:

  • Campus Voice Mail
  • Telephones
  • Call Centers
  • Inbound/Outbound Calling

The majority of the migration will be performed on Saturday, May 6, 2017 from 8:00 am through Sunday May 7, 2017 at midnight. There may be intermittent disruption to inbound/outbound calls during this time. The upgrade is expected to be completed by Monday May 8, 2017 at 8:00 am.

Campus voicemail system will be moved to a new system. The old voicemail system will be kept up and running for 15 days after switching to the new system, allowing for access to stored information. After this 15 day period, the old voicemail system will be decommissioned and access to any information on that system will be permanently lost. Questions and concerns can be addressed to it-help@mtu.edu or 487-1111.

Frequently Asked Questions

Q: What happens if someone calls me during the upgrade process?
A: During the upgrade window from Friday, May 5, 2017 through Monday May 8, 2017, calls may go straight to voicemail or callers may receive a busy tone. There will be intermittent interruption to calls in and out of the Houghton campus and MTRI throughout this window as well.

Q: Do I need to reconfigure my voicemail?
A: No, your current greetings and settings will be migrated to the new system. If your voicemail goes to E-Mail now, it will continue to do so on the new system. The old voicemail system will be kept up and running for 15 days after switching to the new system, allowing for access to this information. After 15 days the old voicemail system will be decommissioned and access to any information on that system will be permanently lost.

Q: What happens to my saved voicemail messages?
A: Voicemail messages stored on the system before March 28, 2017 will be migrated to the new system. Voicemail stored on the system after March 28, 2017 will be available for fifteen (15) days after cutover to the new system allowing for access to this information. After fifteen (15) days the old voicemail system will be decommissioned and access to any information on that system will be permanently lost.

Q: How do I access voicemail messages from off campus?
A: Dial your number. When your greeting begins to play, press * and your passcode.

Q: What are the differences I might notice between the old and the new system?
A: The initial upgrades should be transparent to the end users. New features will be made available in the future as they are configured and fully tested.

Q: Who can I call if I need assistance during the migration process?
A: Please contact the IT Help Desk at 487-1111.

Q: What if I have problems with my phone/voicemail after the upgrade?
A: Please contact the IT Help Desk at 487-1111.