Category Archives: Software

Items related to software purchases, licensing, etc.

Team Drives Available

Try Team Drives

Michigan Tech IT introduces a new feature in Google Drive. The Team Drives function was made available Wednesday (Aug. 30). These drives are great for collaborative enterprise work. Unlike the current spaces in Google Drive, these spaces are not attached to a single user. The drive managers can be easily changed, which allows the work to be owned by the group.

Your current drive will work as it always has; this is simply a new option for group collaboration that is not tied down to particular users. More information can be found here.  If you have any questions about Team Drives, contact us at it-help@mtu.edu or call 7-1111.


Important Campus Information on Windows 10

Windows 10 is available to users free for one year; this offer expires July 29, 2016.  More information is at: http://www.microsoft.com/en-us/windows/windows-10-faq.

However, there are three issues all home users need to know before upgrading:

  • Windows 10 is NOT COMPATIBLE with our campus F5 VPN Server, i.e., off-campus users will not be able to “Get an MTU Address.” The goal is to have this fixed by late August, but currently there are no workarounds.
  • Microsoft Edge web browser (New Internet Explorer) is not compatible with Banner, Banweb, and possibly other Michigan Tech related sites.  Workaround: You can install Google Chrome or Mozilla Firefox and get most functionality, however not all.
  • Hundreds of campus applications have not been tested, so we cannot make any guarantees that your software will work.

Starting late fall semester, Information Technology will solicit volunteers from our Faculty/Staff to pilot a deployment of Windows 10.  Volunteers will have their machines upgraded to Windows 10 with our standard faculty/staff image, and we will work to test standard applications.  After the standard applications have been tested, we will work with faculty and staff to test specific departmental software, e.g., Mathematica, Matlab, ImageNow, Sewer/Water/AutoCAD, etc.  If you’re interested in being an early adopter, send an email to it-help@mtu.edu and we will add you to the list of volunteers whom we will contact when testing begins.


Adobe Creative Cloud now only way to purchase Creative Suite

Adobe has announced that effective February 27, Adobe Creative Cloud will be the only option for educational licensing for Creative Suite products.

While current licenses of CS6 (or CS6 products) on campus are perpetual and will not expire, we will not be able to purchase CS6 or any of the CS6 individual products through any educational pricing programs after that date. (Note: At this time this does not affect our campus license for Adobe Acrobat Pro.)

So, what are your Creative Cloud options?

Option 1: Creative Cloud for Education Device License

This license allows for the Creative Suite applications to be installed on a single desktop computer. There is no restriction on the number of distinct users that use that computer (think office computer, lab computer, shared department laptop).

  • The device license can be for the entire Creative Suite, or a single application (see list below).
  • The device license does not include any “cloud features,” i.e., there is no cloud storage or collaborative toolset. The computer must be able to “check-in” to Adobe at least once every 30 days for a license check.

Option 2: Creative Cloud for Education Named User License

This license allows for a single named individual (one single person – not a shared account) to install the software on up to two (2) devices. The installation is done via a Creative Cloud Account which will be assigned to the user’s mtu.edu address. This must be installed on computers that are only used by that single person; this cannot be a shared machine.

  • The named user license can be for the entire Creative Suite, or a single application (see list below).
  • The named user license includes “cloud features.” This includes 100GB of cloud storage when purchasing the entire suite or 20GB for a single app purchase. It also includes the cloud collaboration tools for sharing documents.

Both of these options are a yearly subscription license. Michigan Tech’s “anniversary date” is December 3. Purchases made throughout the year fall under a prorated pricing schedule and expire at the next anniversary. Licenses must be renewed annually on the anniversary date or be removed from the machine.

Unlike previous Adobe installers that used a single license key, orders must now be processed through both our reseller and Adobe before the software can be installed.

Creative Suite Applications

Adobe Photoshop CC*
Adobe Illustrator CC*
Adobe InDesign CC*
Adobe Bridge CC
Adobe InCopy CC*
Adobe Acrobat XI Pro
Adobe Dreamweaver CC*
Adobe Flash Professional CC*
Adobe Flash Builder Premium Edition
Adobe Fireworks
Adobe Premiere Pro CC*
Adobe After Effects CC*
Adobe Audition CC*
Adobe SpeedGrade CC
Adobe Prelude CC
Adobe Encore
Adobe Media Encoder CC
Adobe Photoshop Lightroom
Adobe Muse CC*
Adobe Edge Tools (Edge Animate CC, Edge Code CC, and Edge Reflow CC)

*Available for purchase as individual applications

Creative Suite Pricing

The annual prices listed below are subject to market fluctuations and change often (and will be prorated at the purchase time).

Device Licenses
Complete Suite $175.79/year
Individual application $95.88/year
Named User Licenses
Complete Suite $251.88/year
Individual application $107.88/year

For more information on Adobe licenses, please contact us at it-help@mtu.edu or call 487-1111. One of our procurement agents will be happy to assist you with any questions you have about pricing and purchasing.


Current Known Mac OS 10.10 Issues

We are currently seeing some issues with Mac machines that have been upgraded to the brand new Mac OS 10.10 (Yosemite).

  • Most notably, the new OS seems to completely disable the functionality of the F5 VPN product on most, if not all, systems.  This means that users who need to use the Multidrive or access MTU-only resources from wireless or from off-campus will not be able to do so.
  • Some users have experienced their wireless connection randomly disconnecting since upgrading to OS 10.10.
  • Users  who were previously having no problems mounting network drives from the Multidrive are now seeing the drives not mount or hang while mounting. Some of this may be related to the F5 VPN problem mentioned above, and we are actively working with users who have reported problems.

We are recommending that users wait to upgrade to Mac OS 10.10 for now.  As with most brand new OS releases, it sometimes takes a bit of time to work out the bugs; Michigan Tech IT then needs time to test our systems with the new OS so that we can support campus users. At this point, none of the campus’ major applications have been tested for compatibility with Mac OS 10.10.

If you have already installed Mac OS 10.10 and are having problems, please contact IT User Services at it-help@mtu.edu or 487-1111, and we will do our best to provide support. We appreciate your patience while we work through these technical issues.


July 2014 Wireless Service Improvements

IT is making changes to the campus wireless network including: the Bradford Persistent agent is going away, MichiganTechSecure is going away, and the wireless bandwidth cap is being removed.

Based on specific campus wireless issues, IT is making the following service improvements, effective Monday, July 21 at 6:00am.

Specific Changes:

  • Wireless security will be through a “dissolvable” agent instead of requiring the Bradford persistent agent. Users with Windows and Mac laptops had previously been required to download and install the Bradford Agent software. Beginning Monday, IT will use a “dissolvable” agent, which will run once but not permanently install on your device. Since the Bradford Persistent Agent will no longer be needed, you will be able to permanently uninstall the Bradford client from your device. Uninstall instructions are located at: http://www.it.mtu.edu/bradford-agent/.
  • The MichiganTechSecure wireless network will be decommissioned. This network was never intended for use beyond a few machines and has caused issues with disconnecting hosts. Users should instead connect to the MichiganTech wireless network for a more reliable experience; this network is no less secure than the MichiganTechSecure network.
  • The bandwidth cap on wireless access has been removed. Last year, wireless usage was limited to 5 Mbps (Megabits per second) per device; this was updated to 15 Mbps in April. Beginning Monday, the cap will be removed completely. This does not mean unlimited data on wireless – as wireless capacity depends on your distance from an access point and its current traffic – but we will continue to monitor the wireless service and appreciate your feedback if you have any issues.

Which actions are required?

  • When connecting to the wireless network, please use MichiganTech instead of MichiganTechSecure.
  • Remove the Bradford Agent from your machine (if applicable) using the instructions located at http://www.it.mtu.edu/bradford-agent/.

These changes are planned to improve wireless service and stability. As always, if you have concerns or issues please let us know by contacting IT Help at 906-487-1111 or it-help@mtu.edu. If you need assistance joining your device to the MichiganTech wireless network, you can also stop by with your device at the IT and Library Service Center.