First, let me offer my deepest apology for the disruption in central storage services that is impacting the ability to use campus computing resources.
After the home directory upgrade was complete, it wasn’t until enough load was put on the new storage system that an unforeseen performance issue became apparent. The new system was specified and designed to be at an order of magnitude more powerful, flexible, and high-performing, and thus far, it has failed to do so. Since the discovery of the performance issue on Monday the IT Storage Services team and I have been actively working to resolve the problem, and we have engaged top level engineers from the storage vendor. In turn, they have escalated our support case as high as possible within their organization. We are aggressively pushing our vendor for a rapid solution and will not ease up on our efforts until the performance problems are eliminated.
In the event that a rapid solution is not forthcoming, we have a roll-back plan in reserve. This would mean an additional complete home directory outage, that would span roughly 24 to 36 hours. In the event that the decision to roll back is made, Information Technology will send out an additional announcement.
Please know that we are working around the clock to resolve this issue and sincerely appreciate your patience during this difficult period. If you have any questions, comments, or concerns please do not hesitate to contact me directly at firstname.lastname@example.org.
Director of IT Infrastructure Services