Tag Archives: upgrade

Status of Ongoing Storage Issues

First, let me offer my deepest apology for the disruption in central storage services that is impacting the ability to use campus computing resources.

After the home directory upgrade was complete, it wasn’t until enough load was put on the new storage system that an unforeseen performance issue became apparent. The new system was specified and designed to be at an order of magnitude more powerful, flexible, and high-performing, and thus far, it has failed to do so. Since the discovery of the performance issue on Monday the IT Storage Services team and I have been actively working to resolve the problem, and we have engaged top level engineers from the storage vendor. In turn, they have escalated our support case as high as possible within their organization. We are aggressively pushing our vendor for a rapid solution and will not ease up on our efforts until the performance problems are eliminated.

In the event that a rapid solution is not forthcoming, we have a roll-back plan in reserve. This would mean an additional complete home directory outage, that would span roughly 24 to 36 hours. In the event that the decision to roll back is made, Information Technology will send out an additional announcement.

Please know that we are working around the clock to resolve this issue and sincerely appreciate your patience during this difficult period. If you have any questions, comments, or concerns please do not hesitate to contact me directly at ccwill@mtu.edu.

Cayce Will
Director of IT Infrastructure Services


Campus Home Directory Upgrade Scheduled over Thanksgiving Holiday

UPDATE

November 29, 2013, 3:00PM – The campus home directories upgrade is now complete. Computers are now available for use. If you have any questions or problems, please contact IT at it-help@mtu.edu or 906-487-1111. Thank you for your cooperation and patience.

*****

Michigan Tech IT will be upgrading campus home directories over the Thanksgiving Holiday break. The outage period for these upgrades is scheduled for Thursday November 28th , 7:00PM through Sunday December 1st, 11:00PM.

This upgrade will enhance the performance of campus home directories and increase the flexibility of research data storage. During the upgrade, any computer that requires a Michigan Tech ISO username and password will not be available for use. This includes, but is not limited to: campus labs, Library computers, office computers, and classroom podium computers. In addition to campus home directories, the Multidrive (or M drive) will also be unavailable during the upgrade.

Please make sure you have saved your work and are logged out of your Michigan Tech ISO account prior to the upgrade start time (November, 28, 2013 at 7:00PM).

Throughout the upgrade process, IT will post updates here on the blog and on the IT status page at: http://status.it.mtu.edu.

If you have any comments, questions, or concerns, please call the User Services help desk at (906) 487-1111 or email it-help@mtu.edu for assistance.


Husky-bw printer upgrade coming on November 25

Michigan Tech IT will be upgrading the current Kyocera (husky-bw) printers with high capacity/high efficiency Xerox WorkCentre 7855 printers to better meet the increased printing load on campus.

This upgrade will take place on November 25, 2013 from 7:00AM – 11:00AM. This upgrade does not affect the color printers, which will still be available for use during this time.

After the upgrade is complete, the following locations will only have a color printer but have the functionality to print from both husky-color and husky-bw queues:

  • AOB G004
  • Dow 7th floor
  • EERC Lobby
  • Fisher 232
  • M&M U203

When printing to the husky-bw queue on these dual-queue machines, students will not be charged. Any job sent to the husky-color queue will incur the standard color printing charge.

Check out http://www.it.mtu.edu/printing/updates for additional updates and information, as well as instructions and drivers (available soon). If you have any questions or concerns about the scheduled outage, please call the IT Help at 487-1111 or email it-help@mtu.edu.