Auxiliary Services hosts a monthly Lean report-out to provide an avenue for Lean Teach-backs, Kaizen Report-outs, Project Updates, Lean community contact, and a space to ensure accountability.
The teach-back method, also called the “show-me” method, is a communication confirmation method used, primarily, by healthcare providers to confirm whether a patient (or care takers) understands what is being explained to them. If a patient understands, they are able to “teach-back” the information accurately. Lean Teach-back sessions are used to demonstrate an understanding of Lean methods and tools, as well as an ability to teach others. These sessions could include new ice-breakers, creative or interactive activities to stimulate problem solving, or a Lean method that is seldom used or understood. For example, Ernie Beutler and Daryl Matthews from Dining Services used a creative problem solving activity they had learned from Karyn Ross’ workshop on “How to Coach for Creativity and Service Excellence” that involved inventing as many products you could try to sell using a piece of string, a bouncy ball, a paper bag, a paper clip, and a straw. It sounds like “McGyver: The Game,” but it showed the participants that if they got out of their comfort zone enough to stop being afraid of seeming a little silly, creativity is contagious and a group can come up with upwards of 20 suggestions in a few minutes with these objects.
The Kaizen Report-outs cover all of the Lean improvement events that the divisions of Auxiliary Services participates in. These include any 5S work or process improvement events that have been completed within Auxiliary Services. The last report-outs have been covering the massive 5S MUB Basement Project that took a year of work and involved multiple departments within Auxiliary Services.
The next report-out will take place on Wednesday, July 18 at 2 p.m. at the MUB Superior Room. The report-outs are one hour on the third Wednesday of every month. The venue varies, and the event planners are open to suggestions to improve the functionality and appeal of the report-outs. If you are interested in attending the Aux Report-Out, please contact email@example.com for more information!