Some Chrome users need to clear cache in order to view certain Canvas content

Instructure
Canvas Status Update
Some Chrome users need to clear cache in order to view certain Canvas contentSince the release Oct 18, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome.  If you experience these symptoms (Chrome, can’t see certain content) try clearing your Chrome cache.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here.

Thanks,

Canvas Support