Confusion

Working here at an office, sometimes scheduling events can be challenging. Trying to find a meeting time that works for five to ten people that all work in separate departments is hard enough. Even worse is when someone needs to get a task done before the meeting can be scheduled, or the issues that arise when someone chooses not to respond until that person gets a two-minute task done only to eventually forget about both responding and completing said task. These issues, especially the last one, are problems often caused by simply not starting simple tasks.

PDCA Cycle
https://www.mindtools.com/media/Diagrams/PDCA2017.jpg

Scheduling might be one example, but in the workplace or in personal life there are many instances when small tasks not being done lead to serious issues down the road. Incompletion of small tasks can be something that Lean and continuous improvement can solve, as Lean helps to solve the root cause of these problems. Perhaps the primary reason that a task will not be finished is the fear of reprimand, and/or failure. These fears are at the root of many problems at the workplace. However, it can be solved by one of the most important principles of Lean: sustaining a blame-free environment. Sustaining a blame-free environment is an essential practice that can prevent small problems from spiraling out of control. In a blame-free environment, one can do their work without fear of being criticized for small mistakes.

While keeping a blame-free environment is a good way to solve simple issues, proper planning can prevent small problems from arising in the first place. Again, the principles of Lean are useful to fix many issues. The cycle of Plan, Do, Check, Act (PDCA) is at the core of all continuous improvement. This allows for experimentation to see what works and what doesn’t work. Often when going through the cycle, the small issues that seemed to constantly plague the workplace before disappear.

Overall, the piling up of small issues is a serious problem in the workplace. The idea of a blame-free environment and the PDCA cycle can turn these headaches into something that is simple to dispatch.


Leave a Reply

Your email address will not be published. Required fields are marked *