Category: IT Services

Google Chrome PDF policy change

Michigan Tech IT is changing how Google Chrome handles PDF files on Windows PCs. 

The ability to view the file in Chrome is currently disabled, forcing you to download the file to your computer and open it in Adobe Acrobat. This accommodation was for Michigan Tech forms with auto-expanding text boxes that did not work correctly with Chrome’s built-in PDF viewer. Examples include the Staff Hiring or Yearly Performance Management worksheet.

If you tried to open the form in Chrome you would see the following message:

screenshot showing please wait that appears after downloading pdf with auto-expanding text boxes

This message was confusing and uninformative. It said you should install Acrobat Reader, even though you already had the full Acrobat Professional application installed. To avoid confusion, Michigan Tech IT disabled Chrome from viewing PDFs and forced downloading the file. 

The change produced widespread and unintended consequences. It changed the familiar viewing method on personal computers and broke the Google Sheet print function used by students. Furthermore, it caused problems with Concur.

For these reasons, we are reverting Chrome to its default behavior. 

After selecting a PDF link, Chrome will attempt to display it in the web browser. If the PDF file contains auto-expanding text boxes, the “Please wait…” message will display. Download these PDFs and open them in Acrobat. View the download icon below:

download button located on on the top right corner of the pdf

Michigan Tech departments that have PDF documents with auto-expanding text boxes should configure their website to force the download of the file rather than allowing the browser to decide how to handle the file.

If you have questions about this change or need advice on how to make PDFs linked on your website download directly, we can help. Contact us at it-help@mtu.edu or 906-487-1111.


Login page updates

On Monday, January 13, beginning at 9:00 am, Michigan Tech IT will be upgrading the web login pages for the following web sites:

After the upgrade is complete, the new login page will have a different look. You will be asked to sign in on a full-screen login page instead of a credential prompt. The new screen will look like this:
New login page

If you have any questions, we can help. Contact us at it-help@mtu.edu or call 7-1111.


New IT Service Catalog

We’re excited to introduce our new Service Catalog, which organizes IT services in one location for you to find and request IT help. The new Service Catalog is an extension of our new system for tracking and resolving your requests and is available alongside our existing Knowledge Base.

In the Service Catalog, you can perform keyword searches and “favorite” frequent request forms. After submitting a request, you can communicate with an IT staff member and see your request’s status updates. It will also suggest related Knowledge Base articles if a self-help option is available while you search for a service.

As we transition to our new system, be aware of the following changes:

Active service requests will still be in the old system

As we transition to the new request system, any current, open requests you have will still be visible and active in the old system.  If you use our current system to track your requests, you can continue to do so, but you’ll need to update any saved links or browser favorites from servicedesk.mtu.edu to servicedesk.it.mtu.edu.  New requests for IT help as of January 6 will be available and can be viewed and interacted with in the new Service Catalog.

Emails have a new look

Email replies sent from the new system will have a different look. The new email notifications will have text wrapped with a gold border. 

Feedback

So that we can continue to improve our service, we currently ask for your feedback in the last email associated with your request. In our new system, we’ll ask for your feedback in a separate email you’ll receive the day after we’ve resolved your request.

If you have any questions about the new Service Catalog, we can help. Contact us at it-help@mtu.edu, or call 7-1111.