Career Services

In a manufacturing setting, waste is measured in terms of factory efficiency and scored by the accounting measurement system as part of the financial reporting process.  In an office setting, these measurements are harder to define but they “show up” in wasted effort, frustration, frayed nerves, and people staying late to help make the event a success.

Our Career Services group is known for coordinating our bi-annual Career Fairs.  Managing logistics for hundreds of companies, nearly a thousand recruiters, and several thousand students leaves very little room for error.  Most importantly, the future careers of our students are on the line.  With the economy improving and the excellent reputation of Michigan Tech students, the size and expectations for Career Services events have continued to grow.

As our department’s first step in our lean journey, we decided to start a morning huddle.  Initially, the primary focus of the meeting was our event-planning calendar.  This grid is a look ahead for the next few weeks to ensure everyone in the department knows what is coming next.  To make this happen, we re-purposed a dry erase board and moved it to a central area.  A few dry-erase markers later, we had the beginnings of a communication structure!

In an office where everyone is extremely busy, we had reservations about everyone sacrificing 10 minutes of their day.  We also were concerned that we would not know what to talk about!  These concerns turned out to be unfounded!  After a month of using this new process, the information on the dry erase board has changed.  Some things we initially placed on the board aren’t used anymore and we simply erased them.  New items are added as we develop new educational programming.  Using only markers and bad penmanship, the board continues to be dynamic.  We are starting to use rulers and magnets to make the look neater – but we don’t want to lose the flexibility of just getting the information communicated.

Our implementation of Lean Initiatives in our offices continues as time allows.  As we continue to add process improvements, these items will find their way back to the central huddle board.  It will be interesting to see what the board looks like a year from now!

To learn more about Michigan Tech’s efforts toward continuous improvement, check out their web page at: http://www.mtu.edu/improvement/

While working with our students and alumni, we constantly reinforce the idea of a single-page resume for our students.  The purpose of this exercise is to reflect on experiences, prioritize, and highlight the items that are the most important.  As a company, you want to give this same level of consideration to your job postings.

In many cases, the Human Resources “Performance Appraisal” form lists a variety of attributes used to rate employees to help identify areas for improvement and personnel development.  These lists are often checklists that are shared between multiple job descriptions because “must work well within a team environment” is a requirement for everyone that works at a company.  An enumeration of tasks to be performed on a job are a great way to “score” someone during an annual performance review, but it is a terrible way to help someone your organization’s work culture or even what the job entails.

Most companies will have a well-written “About Us” section on the company website that describes what the company strives to achieve.  The thing that is most often missing in job postings is the part that helps job applicants understand how their role helps advance the larger purpose.  Remember that this job posting is essentially the advertisement about why a choosing a to work for your company will make a difference in the world, the company, and the prospective employee’s career.

Take some time to be creative!  Describe not the job duties but how this function helps advance the depth and breadth of your company’s efforts to build better products and improve the world!  Perhaps the easiest test is to ask yourself, does this job sound exciting and would I understand the higher purpose being served by my participation in this role?  Emphasize your work culture.  Here is an example:

“Our company is building a team who shares the values of xxx, embraces collaborative efforts to develop creative solutions, values the unique skill sets of others, recognizes challenges but focuses on developing solutions, appreciates diversity in thought and background of fellow team members, and strives to be a contributor rather than an observer.”

Just like reviewing resumes, you may only get 60 seconds and can only make a first impression once!

“Tis the Season” of course refers to the holidays and all that goes with: gift giving, give receiving, a time to be jolly, happy, & merry, time to gather with family and friends, time to eat until you bust (and it won’t be broccoli for most of us!)

It’s also a time for being thankful or grateful. We know you’ll say “thank you” and write thank you notes for your  gifts, and we hope you’ll have time to reflect, internally, for all your blessings, and we also hope you’ll also consider saying, “thank you” to many others no matter what the season.

It’s also a time for new beginnings, as many of us will make resolutions for the New Year – some to stop bad habits and some to start good habits. We want to encourage you to make your spirit of gratefulness one of the good habits you add to 2015. And, actually, saying, “thank you” more often, is a great habit.

We know you like to be appreciated – everyone does! Will you make it a habit to be mindful about when good things happens to you or for you, most times, someone has helped make that happen.  Tell them how much you appreciate them – even if it’s their job.

An email thank you is great, but a handwritten thank you note is the bomb!  Here are 5 quick hints to writing a great thank you note:

1. Write out the recipient’s name –  start with the traditional, “Dear Jane or Joe or Aunt Bertha or Uncle Sam or…you get the picture.
2. Don’t worry about your sentence structure or spelling or grammar – just write it from your heart. Sometimes sweating the form keeps us from even starting. “Just Do It”
3. Simply start with exactly what you’re grateful for – “I’m writing to thank you for…
4. Then tell them how their gift or action or thoughtfulness made you feel – how you’ll use it, how has it made a positive impact on your everyday life, or even just how it made you feel.
5. Be sure to use a personal sign-off: “Love” for close family and friends, but consider, “All my best” or “Best regards” or “Fondly Yours” or even just “Yours,” for others.

A thoughtful thank you note is a wonderful way expression of personal and professional etiquette and kindness and will become part of your brand. It’ll make someone feel great, you feel great, and it’s just the right thing to do.

Happy Holidays Everyone!