Printing Changes on Campus

Information Technology is making improvements to printing at Michigan Tech. These improvements include:

  • Retiring old print release stations—The old stations will be removed and print jobs will be released by a card reader directly at the printer.
  • Upgrade of our PaperCut services to PaperCut Multi-Function (MF)—This will allow for printing and copy accounting for both black/white and color printers.
  • Google Cloud printing—You will have the ability to print from your Apple or Android smartphone or tablet wirelessly through Google Cloud Print.

To ensure that you can continue to print in the weeks to come, you will be required to upgrade your PaperCut software.

We have packaged the PaperCut client for Windows, MacOS and Linux with the Husky print drivers into single installation packages. The client and instructions are also available for those who would like to install and upgrade on their own.

The following are installation and instruction links:

For Windows users: click here

For MacOS users: click here

For Linux users: click here

For Google Cloud Printing: click here

Our ultimate aim is that these changes will improve the technology and give everyone the best printing experience possible. As always, our support staff will be available to help anyone needing assistance. Please contact IT Help at it-help@mtu.edu or 7-1111.

Outage Notice–Sunday, December 3

A system maintenance will occur on Sunday, December 3, 2017 from 7 am – 1 pm. The following will be impacted with an outage:

  • Appworx/UC4

  • ArcGIS

  • Aspire

  • Banner INB

  • Banner Self-Service (www.banweb.mtu.edu)

  • Banner Workflow

  • CAS

  • CORAL

  • Confluence

  • Cumulus

  • EMS Pro

  • Fischer

  • MyMichiganTech (mymichigantech.mtu.edu)

  • ODS/EDW

  • Oracle Reports

  • PaperCut Printing

  • Perceptive Content (Imagenow)

  • Pinnacle

  • RedHat Satellite

  • Rhythmx CMS

  • Sunapsis

  • VCenter

  • WebFocus

  • T1,T2 and T3 mysql databases

  • T2 PostgreSQL databases

Thank you so much for your patience during this time. If you have any questions regarding this system maintenance, please contact us at it-help@mtu.edu or call 7-1111


Deadline Approaching for Requesting New IT Funded Software

Michigan Tech IT provides funds for software above and beyond the funding available through your departmental budget.  If you have a software need and want to apply for this funding, complete this form. The deadline is November 15.

This application collects information about the source of funding, usage and the possible substitution or addition of software. All requests are then reviewed by the IT Software Group and the IT Governance Council. More information regarding the process can be found here.

Requests are prioritized and approved based on form responses and availability of funds. Not all requests may receive funding through this process.

There’s still time to submit your request. Here are two important dates to remember:

  • Nov. 15: The deadline for submitting a funding request for software

  • Jan. 15: The date you will receive a response to the software request based on budget availability, need and impact

If you have any questions on this process, or on any IT service, contact us at it-help@mtu.edu or call 7-1111.


Wads Annex upgrade

Wads Annex G11 was upgraded from a general use space to a collaborative classroom that seats 120 students.

Wads annex G11

IT-MTS added an Instructor presentation lectern with a Crestron control system, PC, document camera, and support for VGA and HDMI laptops.

wads annex G11 instructor podium

The instructor can select a source and display it on one of six 65″ wall mounted TVs. The room has six TVs—three on the north wall and three on the south wall.

wads annex G11 LCD

A distributed speaker system with two wireless microphones is available for Instructor use.  Students can collaborate in teams of four at each of the fifteen tables in the room. Two 28″ 4K LCD displays pop up from the center of each table.

wads annex G11 collaboration table

wads annex upgrade - LCD in table

 



CRT Recycling

CRT Monitor

Michigan Tech IT would like to arrange for a campus-wide Cathode Ray Tube (CRT) equipment recycling effort. A CRT is an older, bulkier type of TV or monitor. This type of equipment isn’t recycled locally, so it takes a little more planning to arrange for it to be removed in a cost-effective and environmentally responsible way.

If you have CRT equipment in your department you’d like to recycle, please fill out the Google form below:

https://goo.gl/forms/yY05GMHVdkojN96D3

Once we have a better idea of quantity, we will work with Environmental Health and Safety (EHS) to choose the best method of removal and provide you with more information on what it will cost the departments.

Please note: Facilities will not pick this equipment up for disposal.

If you have any questions or concerns regarding CRT recycling, please contact IT Help at it-help@mtu.edu or 7-1111.


Phone System: Possible Down Time

On Tuesday September 19 at 6:00 AM, our phone system vendor will be applying changes to our software licensing.  While they believe this will have no impact, there is a slight chance that the phone system could go down as a result.  This would affect all University phones and their ability to make and receive phone calls.

We’ll be monitoring the changes live with the vendor and have resources available to correct any issues that result.

If there is an issue, we expect the system would be back and available by 7:00 AM.

 


Upcoming Outage: Sunday, September 17 (7:00 am to 5:00 pm)

On Sunday, September 17 between 7:00 am and 5:00 pm, certain systems will be unavailable in order to provide necessary maintenance. Though the upgrade and outage will affect Canvas and Confluence, the downtime will be minimal. These services will only be down for a few minutes between 7:00 am and 7:30. However, it is important to note that PaperCut (printing) on campus will be down during this service window. The following is the full list of what will be impacted:

Outage List:

  • ArcGIS
  • Aspire
  • Banner
  • Banweb
  • Canvas Login (CAS)
    (outage only a few minutes for CAS)
  • Confluence (docs.mtu.edu)
    (outage only a few minutes for Confluence)
  • EMS Pro
  • Fischer – Identity Management System,
    (users will not be able to successfully change passwords during this outage window)
  • MyMichiganTech Login
  • Micros
    (outage Sunday from 7:00am – 8:00am to perform maintenance)
  • ODS/EDW
  • Oracle Reports
  • PaperCut Printing
  • Pinnacle
  • Perceptive Content
  • RedHat Satellite
  • Rythmx
  • Sunapsis
  • UC4/Appworx
  • WEBFocus

Additional Outages:

Card Services (7:00am-8:00am on Sunday, 9/17)

  • During this time, CS Gold access readers, meal readers, and gate readers will work in their offline mode. After the outage, transactions will be uploaded back into Gold.
  • The following services will be down during this period:
    • cardservices.mtu.edu web site
      • Mobile Readers
      • Vending Readers
      • Micros Transactions against CS Gold
      • Husky Print (down all day due to other maintenance)

 

These outages can be tracked at https://status.it.mtu.edu/view.cgi?item=3336.


Information regarding the Equifax breach

Credit monitoring company Equifax announced on September 7th that they experienced a data breach that exposed credit information for approximately 143 million individuals. This information included the person’s name, social security number, date of birth, current and previous addresses, and potentially their driver’s license number. Approximately 182,000 individual’s credit card numbers were also exposed. The breach is still under investigation, and these numbers may change as more information is discovered.

Equifax has a website with information surrounding the breach at https://www.equifaxsecurity2017.com. You can check if you were affected by the breach by either following the “Potential Impact” link at the top of the page or enrolling in their free credit monitoring service by clicking the “Enroll” link.

We suggest that affected users consider issuing a freeze on their credit accounts. Brian Krebs, a well respected information security expert, has written an excellent article describing a credit freeze and how to achieve it. Please note that this will also prevent anyone from checking your credit for legitimate purposes—like applying for a loan—unless you temporarily unfreeze your credit.

As with all highly publicized news items, this breach will lead to an increase in the number of phishing attacks. Attackers often use the hype surrounding these events to trick people into turning over their credentials or other personal information. It is important that everyone continues to be extremely cautious when dealing with email or phone messages that claim to be Equifax or some other credit-related business. If you receive a suspicious email or call, please report it to it-help@mtu.edu, and we would be happy to attempt to validate it for you.


Team Drives Available

Try Team Drives

Michigan Tech IT introduces a new feature in Google Drive. The Team Drives function was made available Wednesday (Aug. 30). These drives are great for collaborative enterprise work. Unlike the current spaces in Google Drive, these spaces are not attached to a single user. The drive managers can be easily changed, which allows the work to be owned by the group.

Your current drive will work as it always has; this is simply a new option for group collaboration that is not tied down to particular users. More information can be found here.  If you have any questions about Team Drives, contact us at it-help@mtu.edu or call 7-1111.


Summer 2017–University Technology Upgrades

Michigan Tech IT has completed the following upgrades this summer. Please take a look. If you have any questions, don’t hesitate to contact us at it-help@mtu.edu or call (906) 487-1111.

Summer 2017 Upgrades

New Installations

  • A/V Technology in the Wads Annex (Engineering Fundamentals)
  • A/V Technology in M&M 718 (Pavlis Institute)
  • A/V Technology in MEEM 405 (IT)
  • HDMI connections in all Fisher classrooms (IT )
  • Printing Infrastructure Upgrade (IT)

Updated Installations

  • Audio System in Wads Dining Hall (Dining)
  • A/V system in MUB Ballroom (Auxiliaries)
  • A/V system in Chemistry Laboratory: Chem Sci 501, 502, 503 (Chemistry)
  • A/V Technology in Rekhi 114/118 Computer Science
  • A/V Technology in the HDMZ Walker 120A (Humanities)
  • New Computers in the Library
  • Many New Classroom Podium Computers (IT)

You can check out all the classroom capabilities here.