Printing Changes on Campus

Information Technology is making improvements to printing at Michigan Tech. These improvements include:

  • Retiring old print release stations—The old stations will be removed and print jobs will be released by a card reader directly at the printer.
  • Upgrade of our PaperCut services to PaperCut Multi-Function (MF)—This will allow for printing and copy accounting for both black/white and color printers.
  • Google Cloud printing—You will have the ability to print from your Apple or Android smartphone or tablet wirelessly through Google Cloud Print.

To ensure that you can continue to print in the weeks to come, you will be required to upgrade your PaperCut software.

We have packaged the PaperCut client for Windows, MacOS and Linux with the Husky print drivers into single installation packages. The client and instructions are also available for those who would like to install and upgrade on their own.

The following are installation and instruction links:

For Windows users: click here

For MacOS users: click here

For Linux users: click here

For Google Cloud Printing: click here

Our ultimate aim is that these changes will improve the technology and give everyone the best printing experience possible. As always, our support staff will be available to help anyone needing assistance. Please contact IT Help at it-help@mtu.edu or 7-1111.

Wads Annex upgrade

Wads Annex G11 was upgraded from a general use space to a collaborative classroom that seats 120 students.

Wads annex G11

IT-MTS added an Instructor presentation lectern with a Crestron control system, PC, document camera, and support for VGA and HDMI laptops.

wads annex G11 instructor podium

The instructor can select a source and display it on one of six 65″ wall mounted TVs. The room has six TVs—three on the north wall and three on the south wall.

wads annex G11 LCD

A distributed speaker system with two wireless microphones is available for Instructor use.  Students can collaborate in teams of four at each of the fifteen tables in the room. Two 28″ 4K LCD displays pop up from the center of each table.

wads annex G11 collaboration table

wads annex upgrade - LCD in table

 



CRT Recycling

CRT Monitor

Michigan Tech IT would like to arrange for a campus-wide Cathode Ray Tube (CRT) equipment recycling effort. A CRT is an older, bulkier type of TV or monitor. This type of equipment isn’t recycled locally, so it takes a little more planning to arrange for it to be removed in a cost-effective and environmentally responsible way.

If you have CRT equipment in your department you’d like to recycle, please fill out the Google form below:

https://goo.gl/forms/yY05GMHVdkojN96D3

Once we have a better idea of quantity, we will work with Environmental Health and Safety (EHS) to choose the best method of removal and provide you with more information on what it will cost the departments.

Please note: Facilities will not pick this equipment up for disposal.

If you have any questions or concerns regarding CRT recycling, please contact IT Help at it-help@mtu.edu or 7-1111.


Phone System: Possible Down Time

On Tuesday September 19 at 6:00 AM, our phone system vendor will be applying changes to our software licensing.  While they believe this will have no impact, there is a slight chance that the phone system could go down as a result.  This would affect all University phones and their ability to make and receive phone calls.

We’ll be monitoring the changes live with the vendor and have resources available to correct any issues that result.

If there is an issue, we expect the system would be back and available by 7:00 AM.

 


Upcoming Outage: Sunday, September 17 (7:00 am to 5:00 pm)

On Sunday, September 17 between 7:00 am and 5:00 pm, certain systems will be unavailable in order to provide necessary maintenance. Though the upgrade and outage will affect Canvas and Confluence, the downtime will be minimal. These services will only be down for a few minutes between 7:00 am and 7:30. However, it is important to note that PaperCut (printing) on campus will be down during this service window. The following is the full list of what will be impacted:

Outage List:

  • ArcGIS
  • Aspire
  • Banner
  • Banweb
  • Canvas Login (CAS)
    (outage only a few minutes for CAS)
  • Confluence (docs.mtu.edu)
    (outage only a few minutes for Confluence)
  • EMS Pro
  • Fischer – Identity Management System,
    (users will not be able to successfully change passwords during this outage window)
  • MyMichiganTech Login
  • Micros
    (outage Sunday from 7:00am – 8:00am to perform maintenance)
  • ODS/EDW
  • Oracle Reports
  • PaperCut Printing
  • Pinnacle
  • Perceptive Content
  • RedHat Satellite
  • Rythmx
  • Sunapsis
  • UC4/Appworx
  • WEBFocus

Additional Outages:

Card Services (7:00am-8:00am on Sunday, 9/17)

  • During this time, CS Gold access readers, meal readers, and gate readers will work in their offline mode. After the outage, transactions will be uploaded back into Gold.
  • The following services will be down during this period:
    • cardservices.mtu.edu web site
      • Mobile Readers
      • Vending Readers
      • Micros Transactions against CS Gold
      • Husky Print (down all day due to other maintenance)

 

These outages can be tracked at https://status.it.mtu.edu/view.cgi?item=3336.


Information regarding the Equifax breach

Credit monitoring company Equifax announced on September 7th that they experienced a data breach that exposed credit information for approximately 143 million individuals. This information included the person’s name, social security number, date of birth, current and previous addresses, and potentially their driver’s license number. Approximately 182,000 individual’s credit card numbers were also exposed. The breach is still under investigation, and these numbers may change as more information is discovered.

Equifax has a website with information surrounding the breach at https://www.equifaxsecurity2017.com. You can check if you were affected by the breach by either following the “Potential Impact” link at the top of the page or enrolling in their free credit monitoring service by clicking the “Enroll” link.

We suggest that affected users consider issuing a freeze on their credit accounts. Brian Krebs, a well respected information security expert, has written an excellent article describing a credit freeze and how to achieve it. Please note that this will also prevent anyone from checking your credit for legitimate purposes—like applying for a loan—unless you temporarily unfreeze your credit.

As with all highly publicized news items, this breach will lead to an increase in the number of phishing attacks. Attackers often use the hype surrounding these events to trick people into turning over their credentials or other personal information. It is important that everyone continues to be extremely cautious when dealing with email or phone messages that claim to be Equifax or some other credit-related business. If you receive a suspicious email or call, please report it to it-help@mtu.edu, and we would be happy to attempt to validate it for you.


Team Drives Available

Try Team Drives

Michigan Tech IT introduces a new feature in Google Drive. The Team Drives function was made available Wednesday (Aug. 30). These drives are great for collaborative enterprise work. Unlike the current spaces in Google Drive, these spaces are not attached to a single user. The drive managers can be easily changed, which allows the work to be owned by the group.

Your current drive will work as it always has; this is simply a new option for group collaboration that is not tied down to particular users. More information can be found here.  If you have any questions about Team Drives, contact us at it-help@mtu.edu or call 7-1111.


Summer 2017–University Technology Upgrades

Michigan Tech IT has completed the following upgrades this summer. Please take a look. If you have any questions, don’t hesitate to contact us at it-help@mtu.edu or call (906) 487-1111.

Summer 2017 Upgrades

New Installations

  • A/V Technology in the Wads Annex (Engineering Fundamentals)
  • A/V Technology in M&M 718 (Pavlis Institute)
  • A/V Technology in MEEM 405 (IT)
  • HDMI connections in all Fisher classrooms (IT )
  • Printing Infrastructure Upgrade (IT)

Updated Installations

  • Audio System in Wads Dining Hall (Dining)
  • A/V system in MUB Ballroom (Auxiliaries)
  • A/V system in Chemistry Laboratory: Chem Sci 501, 502, 503 (Chemistry)
  • A/V Technology in Rekhi 114/118 Computer Science
  • A/V Technology in the HDMZ Walker 120A (Humanities)
  • New Computers in the Library
  • Many New Classroom Podium Computers (IT)

You can check out all the classroom capabilities here.


Improvements coming to Multidrive

Michigan Tech IT is working to bring improvements to the campus MultiDrive (M:) storage system. The new MultiDrive DFS system replaces an aging infrastructure that has been in use for the last few years. Several areas on campus have been using the new system as part of a staged roll-out. IT will be changing the remainder of campus workstations to connect to the new system on Wednesday, June 7.

There is no required action or change in behavior for standard, on-domain workstations. The new MultiDrive DFS system will connect to M: upon login. Note that the Admin domain is not affected by this change.

Mac users

Mac users with the self service app can log into self service and download the Multidrive app from the Core Applications tab. Mac users without the self service app can connect using the MacOS instructions.

As part of this change, the “Mac multidrive mounter” utility is being deprecated and will stop working at a future date.

Connecting remotely

Instructions are also available for connecting to the new MultiDrive DFS system from off campus or from a wifi connection. Instructions are here: Windows instructions or MacOS instructions.

If you have any questions about the new Multidrive system, please contact IT help at 906-487-1111 or it-help@mtu.edu.