Storage update – What are complex file shares?

We have announced that IT is currently planning to move departmental file shares to our new storage system.

During this process, we will try to preserve file names, permissions, and other metadata when moving files. However, it may be necessary to change some file names if they contain:

  • Special characters such as: \ / : * ? < > |
  • Tabs
  • Certain language character sets

Additionally, some file systems are more complex and may need special attention. These often involve:

  • Non-standard file and folder permissions, such as manually-added special permissions
  • Some file shares used in both Windows and Linux

If we determine your files need special attention and a reboot is required, we will contact you to arrange scheduled downtime at a time that works for you.

If you have any questions or concerns, please contact us at it-help@mtu.edu or 7-1111.


Michigan Tech web services login page has a new look

The Michigan Tech web services login page will have a new look. The new page will first be used for Banweb Self-Service and MyMichiganTech. This look will be applied to other services in the future. 

To avoid phishing attacks, always check the URL before entering your password. Sites using the new page will have a URL beginning with “https://sso.mtu.edu/” (“sso” stands for Single Sign On). The new page will also have the name and description of the service that you are accessing listed in a light blue box. Here is an example of what the new Banweb login page will look like:

The look of the new web services login page

On a mobile device the elements on the screen will rearrange themselves to fit properly. Here is an example of what the page may look like on a cell phone:The look of the new web services login page on a mobile device

Please contact Information Technology either by email at it-help@mtu.edu or by phone at 906-487-1111 if you have any questions about this new page.


Outage Notice–Sunday, December 3

A system maintenance will occur on Sunday, December 3, 2017 from 7 am – 1 pm. The following will be impacted with an outage:

  • Appworx/UC4

  • ArcGIS

  • Aspire

  • Banner INB

  • Banner Self-Service (www.banweb.mtu.edu)

  • Banner Workflow

  • CAS

  • CORAL

  • Confluence

  • Cumulus

  • EMS Pro

  • Fischer

  • MyMichiganTech (mymichigantech.mtu.edu)

  • ODS/EDW

  • Oracle Reports

  • PaperCut Printing

  • Perceptive Content (Imagenow)

  • Pinnacle

  • RedHat Satellite

  • Rhythmx CMS

  • Sunapsis

  • VCenter

  • WebFocus

  • T1,T2 and T3 mysql databases

  • T2 PostgreSQL databases

Thank you so much for your patience during this time. If you have any questions regarding this system maintenance, please contact us at it-help@mtu.edu or call 7-1111


Deadline Approaching for Requesting New IT Funded Software

Michigan Tech IT provides funds for software above and beyond the funding available through your departmental budget.  If you have a software need and want to apply for this funding, complete this form. The deadline is November 15.

This application collects information about the source of funding, usage and the possible substitution or addition of software. All requests are then reviewed by the IT Software Group and the IT Governance Council. More information regarding the process can be found here.

Requests are prioritized and approved based on form responses and availability of funds. Not all requests may receive funding through this process.

There’s still time to submit your request. Here are two important dates to remember:

  • Nov. 15: The deadline for submitting a funding request for software

  • Jan. 15: The date you will receive a response to the software request based on budget availability, need and impact

If you have any questions on this process, or on any IT service, contact us at it-help@mtu.edu or call 7-1111.


Wads Annex upgrade

Wads Annex G11 was upgraded from a general use space to a collaborative classroom that seats 120 students.

Wads annex G11

IT-MTS added an Instructor presentation lectern with a Crestron control system, PC, document camera, and support for VGA and HDMI laptops.

wads annex G11 instructor podium

The instructor can select a source and display it on one of six 65″ wall mounted TVs. The room has six TVs—three on the north wall and three on the south wall.

wads annex G11 LCD

A distributed speaker system with two wireless microphones is available for Instructor use.  Students can collaborate in teams of four at each of the fifteen tables in the room. Two 28″ 4K LCD displays pop up from the center of each table.

wads annex G11 collaboration table

wads annex upgrade - LCD in table

 



CRT Recycling

CRT Monitor

Michigan Tech IT would like to arrange for a campus-wide Cathode Ray Tube (CRT) equipment recycling effort. A CRT is an older, bulkier type of TV or monitor. This type of equipment isn’t recycled locally, so it takes a little more planning to arrange for it to be removed in a cost-effective and environmentally responsible way.

If you have CRT equipment in your department you’d like to recycle, please fill out the Google form below:

https://goo.gl/forms/yY05GMHVdkojN96D3

Once we have a better idea of quantity, we will work with Environmental Health and Safety (EHS) to choose the best method of removal and provide you with more information on what it will cost the departments.

Please note: Facilities will not pick this equipment up for disposal.

If you have any questions or concerns regarding CRT recycling, please contact IT Help at it-help@mtu.edu or 7-1111.


Phone System: Possible Down Time

On Tuesday September 19 at 6:00 AM, our phone system vendor will be applying changes to our software licensing.  While they believe this will have no impact, there is a slight chance that the phone system could go down as a result.  This would affect all University phones and their ability to make and receive phone calls.

We’ll be monitoring the changes live with the vendor and have resources available to correct any issues that result.

If there is an issue, we expect the system would be back and available by 7:00 AM.

 


Upcoming Outage: Sunday, September 17 (7:00 am to 5:00 pm)

On Sunday, September 17 between 7:00 am and 5:00 pm, certain systems will be unavailable in order to provide necessary maintenance. Though the upgrade and outage will affect Canvas and Confluence, the downtime will be minimal. These services will only be down for a few minutes between 7:00 am and 7:30. However, it is important to note that PaperCut (printing) on campus will be down during this service window. The following is the full list of what will be impacted:

Outage List:

  • ArcGIS
  • Aspire
  • Banner
  • Banweb
  • Canvas Login (CAS)
    (outage only a few minutes for CAS)
  • Confluence (docs.mtu.edu)
    (outage only a few minutes for Confluence)
  • EMS Pro
  • Fischer – Identity Management System,
    (users will not be able to successfully change passwords during this outage window)
  • MyMichiganTech Login
  • Micros
    (outage Sunday from 7:00am – 8:00am to perform maintenance)
  • ODS/EDW
  • Oracle Reports
  • PaperCut Printing
  • Pinnacle
  • Perceptive Content
  • RedHat Satellite
  • Rythmx
  • Sunapsis
  • UC4/Appworx
  • WEBFocus

Additional Outages:

Card Services (7:00am-8:00am on Sunday, 9/17)

  • During this time, CS Gold access readers, meal readers, and gate readers will work in their offline mode. After the outage, transactions will be uploaded back into Gold.
  • The following services will be down during this period:
    • cardservices.mtu.edu web site
      • Mobile Readers
      • Vending Readers
      • Micros Transactions against CS Gold
      • Husky Print (down all day due to other maintenance)

 

These outages can be tracked at https://status.it.mtu.edu/view.cgi?item=3336.


Information regarding the Equifax breach

Credit monitoring company Equifax announced on September 7th that they experienced a data breach that exposed credit information for approximately 143 million individuals. This information included the person’s name, social security number, date of birth, current and previous addresses, and potentially their driver’s license number. Approximately 182,000 individual’s credit card numbers were also exposed. The breach is still under investigation, and these numbers may change as more information is discovered.

Equifax has a website with information surrounding the breach at https://www.equifaxsecurity2017.com. You can check if you were affected by the breach by either following the “Potential Impact” link at the top of the page or enrolling in their free credit monitoring service by clicking the “Enroll” link.

We suggest that affected users consider issuing a freeze on their credit accounts. Brian Krebs, a well respected information security expert, has written an excellent article describing a credit freeze and how to achieve it. Please note that this will also prevent anyone from checking your credit for legitimate purposes—like applying for a loan—unless you temporarily unfreeze your credit.

As with all highly publicized news items, this breach will lead to an increase in the number of phishing attacks. Attackers often use the hype surrounding these events to trick people into turning over their credentials or other personal information. It is important that everyone continues to be extremely cautious when dealing with email or phone messages that claim to be Equifax or some other credit-related business. If you receive a suspicious email or call, please report it to it-help@mtu.edu, and we would be happy to attempt to validate it for you.