IT – News & Announcements

There’s more than one way to be phished!

Cybercriminals use types of social engineering—manipulating people into doing what they want—as the most common way to steal information and money. Social engineering is at the heart of all types of phishing attacks—those conducted via email, SMS, and phone calls. Technology makes these sorts of attacks easy and very low risk for the attacker. Make sure you’re on the lookout for these variants on the traditional, mass emailed phishing attack:

• Spear phishing: An attack of this kind often involves very well-crafted messages that come from what looks like a trusted VIP source, often in a hurry, targeting those who can conduct financial transactions on behalf of your organization (sometimes called “whaling”).
• SMiShing: Literally, phishing attacks via SMS, these scams attempt to trick users into supplying content or clicking on links in SMS messages on their mobile devices. Flaws in how caller ID and phone number verification work make this an increasingly popular attack that is hard to stop.
• Vishing: Voice phishing, these are calls from attackers claiming to be government agencies such as the IRS, software vendors like Microsoft, or services offering to help with benefits or credit card rates. Attackers will often appear to be calling from a local number close to yours. As with SMiShing, flaws in how caller ID and phone number verification work make this a dangerous attack vector.

No matter the medium, follow these techniques to help prevent getting tricked by these social engineering attacks:

• Don’t react to scare tactics: All of these attacks depend on scaring the recipient, such as with a lawsuit, that their computer is full of viruses, or that they might miss out on a chance at a great interest rate. Don’t fall for it!
• Verify contacts independently: Financial transactions should always follow a defined set of procedures, which includes a way to verify legitimacy outside email or an inbound phone call. Legitimate companies and service providers will give you a real business address and a way for you to contact them back, which you can independently verify on a company website, support line, etc. Don’t trust people who contact you out of the blue claiming to represent your company.
• Know the signs: Does the message/phone call start with vague information, a generic company name like “card services,” an urgent request, and/or an offer that seems impossibly good? Hang up or click that delete button!

Related resources to check out

• Learn more about spam and phishing or hacked accounts from the National Cyber Security Alliance.
• Read this Better Business Bureau Tip on Phishing Scams.
• Read the FCC article on Avoiding the Temptation of SMiShing Scams
• The FTC provides more information for consumers about phone scams and how to spot them.
• See our previous Campus Security Awareness Campaign blogs about phishing and ransomware: October 2018: Don’t Let a Phishing Scam Reel You In, February 2017: Learn What It Takes to Refuse the Phishing Bait, September 2017: Avoiding Ransomware Attacks, and April 2016: Don’t Get Hooked

Campus Security Awareness Campaign 2019

This content is from a larger campaign designed to support security professionals and IT communicators as they develop or enhance their security awareness plans. The campaign is brought to you by the Awareness and Training Working Group of the EDUCAUSE Higher Education Information Security Council (HEISC). 

The first full week of March is National Consumer Protection Week. The week is designed to help people make good financial decisions and understand their rights as consumers. Understanding your rights as a consumer can help you recover from identity theft.

Identity theft has become a fact of life during the past decade. If you are reading this, it is a safe bet that your data has been breached in at least one incident. Does that mean we are all helpless? Thankfully, no. There is a lot we can do to protect ourselves from identity theft and to make recovery from cyber incidents quicker and less painful.

First, take control of your credit reports. Examine your own report at each of the “big three” bureaus. You get one free report from each credit bureau once per year. You can request them by going to AnnualCreditReport.com. Make sure there’s nothing inaccurate in those reports, and file for correction if needed. Then initiate a credit freeze at each of those plus two other smaller ones. Instructions can be found at Krebs on Security. To keep an eye on your credit report all year, space out your credit bureau requests by requesting a report from a different credit bureau every four months.

Next, practice good digital hygiene. Just as you lock your front door when you leave home and your car when you park it, make sure your digital world is secured. This means:

1. Keep your operating system up to date. When OS updates are released, they fix errors in the code that could let the bad guys in.
2. Do the same for the application software you use. Web browsers, plug-ins, email clients, office software, antivirus/antimalware, and every other type of software has flaws. When those flaws are fixed, you are in a race to install that fix before someone uses the flaw against you. The vast majority of hacks leverage vulnerabilities that have a fix already available.
3. Engage your brain. Think before you click. Think before you disclose personal information in a web form or over the phone.
4. Think before you share on social media sites. Some of those fun-to-share-with-your-friends quizzes and games ask questions that have a disturbing similarity to “security questions” that can be used to recover your account. Do you want the answers to your security questions to be published to the world?
5. Use a password manager and keep a strong, unique password for every site or service you use. That way a breach on one site won’t open you up to fraud at other sites.
6. Back. It. Up. What do you do if you are hit with a ransomware attack? (Or a run-of-the-mill disk failure?) If you have a recent off-line backup, your data are safe, and you can recover without even thinking about paying a ransom.
7. Full disk encryption is your friend. If your device is stolen, it will be a lot harder for a thief to access your data, which means you can sleep at night.
8. Check all your accounts statements regularly. Paperless statements are convenient in the digital age. But it is easy to forget to check infrequently used accounts such as a health savings account. Make a recurring calendar reminder to check every account for activity that you don’t recognize.
9. Manage those old-style paper statements. Don’t just throw them in the trash or the recycle bin. Shred them with a cross-cut shredder. Or burn them. Or do both. Data stolen from a dumpster are just as useful as data stolen from a website.

If you’ve been a victim of identity theft:

• Create an Identity Theft Report by filing a complaint with the Federal Trade Commission online (or call 1-877-438-4338).
• Use the Identity Theft Report to file a police report. Make sure you keep a copy of the police report in a safe place.
• Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-685-1111); TransUnion (888-909-8872); or Experian (888-397-3742).

Resources

• For more tips and tools on dealing with identity theft, visit the FTC Identity Theft website.
• Go to IdentityTheft.gov to report and recover from identity theft; you can also browse the FTC’s complete list of possible recovery steps.
• Download the FTC’s comprehensive guide for victims: Identity Theft – A Recovery Plan.
• Learn about current scams and how to protect yourself by visiting Fraud.org.
• Visit StaySafeOnline.org to review the tip sheet for victims of cybercrime and an infographic aimed at helping users stay safe from cybercrime during tax time.
• Access free annual credit reports at https://www.annualcreditreport.com.
• How to Freeze Your Credit (for free!).
• Learn more about National Consumer Protection Week.

Video Resources

• Five Ways to Help Protect Your Identity
• Information Security Awareness Training Video: “Identity Theft”

This post is part of a larger campaign designed to support security professionals and IT communicators as they develop or enhance their security awareness plans. The campaign is brought to you by the Awareness and Training Working Group of the EDUCAUSE Higher Education Information Security Council (HEISC).