Login page updates

On Monday, January 13, beginning at 9:00 am, Michigan Tech IT will be upgrading the web login pages for the following web sites:

After the upgrade is complete, the new login page will have a different look. You will be asked to sign in on a full-screen login page instead of a credential prompt. The new screen will look like this:
New login page

If you have any questions, we can help. Contact us at it-help@mtu.edu or call 7-1111.

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New IT Service Catalog

We’re excited to introduce our new Service Catalog, which organizes IT services in one location for you to find and request IT help. The new Service Catalog is an extension of our new system for tracking and resolving your requests and is available alongside our existing Knowledge Base.

In the Service Catalog, you can perform keyword searches and “favorite” frequent request forms. After submitting a request, you can communicate with an IT staff member and see your request’s status updates. It will also suggest related Knowledge Base articles if a self-help option is available while you search for a service.

As we transition to our new system, be aware of the following changes:

Active service requests will still be in the old system

As we transition to the new request system, any current, open requests you have will still be visible and active in the old system.  If you use our current system to track your requests, you can continue to do so, but you’ll need to update any saved links or browser favorites from servicedesk.mtu.edu to servicedesk.it.mtu.edu.  New requests for IT help as of January 6 will be available and can be viewed and interacted with in the new Service Catalog.

Emails have a new look

Email replies sent from the new system will have a different look. The new email notifications will have text wrapped with a gold border. 

Feedback

So that we can continue to improve our service, we currently ask for your feedback in the last email associated with your request. In our new system, we’ll ask for your feedback in a separate email you’ll receive the day after we’ve resolved your request.

If you have any questions about the new Service Catalog, we can help. Contact us at it-help@mtu.edu, or call 7-1111.

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Wireless network change – new wireless network certificate

On December 5, 2019, there will be a new certificate for our eduroam and Michigan Tech wireless networks. In some cases, it will only be necessary to trust the new certificate to connect, while others will need to follow additional instructions after accepting the new certificate.

Each device (Windows, Mac, Android, iOS) will show a different prompt, and will display “login.mtu.edu” for the name of the new certificate. Some devices may need to have the old network profile removed in order to connect. Use the following instructions for your operating system:

Installing the eduroam CAT installer

Starting in the Fall of 2020, the MichiganTech wireless network will be replaced by eduroam. We recommend that you install and begin using eduroam now to avoid needing to do so in the Fall.

Instructions for installing the eduroam CAT installer are below:

If you have any questions or need additional assistance, we can help. Contact IT at it-help@mtu.edu or call 906-487-1111.

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