Dr. Dana Johnson was honored for her contributions in Quality this spring by the American Society for Quality. She received ASQ’s 2016 Gryna Award for co-authoring the paper, “SEM of Service Quality to Predict Overall Patient Satisfaction in Medical CLinics: A Case Study,” published in 2015 in Quality Management Journal, Vol. 22, No. 4 pp. 18-36. The ASQ Gryna Award is for the largest single contribution to the extension of understanding and knowledge of the philosophy, principles, or methods of quality management. Dr. Johnson’s co-author, Dr. Roberta S. Russel, is a Professor of Business Information Technology at Virginia Tech. Both authors thank Elizabeth MacInnes, V.P. Quality, UP Health Systems Portage and James Bogan, UP Health Systems Market President for providing access to the data necessary to complete this research.
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. Celebrating 70 years in 2016, ASQ, with its world headquarters in Milwaukee, Wis., USA, operates regional centers in the U.S. and Canada, North Asia, South Asia, Latin America and Middle East and Africa. Learn more about ASQ’s members, mission, technologies and training by visiting the ASQ webpage.