“Why?”

By: Megan Johnson, Student Process Improvement Coordinator

In order to solve problems and make improvements, we need to encourage ourselves and people who are involved in a process to question it.

“This is my process, and it doesn’t work as well as I think it should.  Why?“

By asking “Why?” you can identify problems and their root cause allowing you to work towards making the right improvement.  One simple method for solving problems is just that—asking “Why?”  Again and again and again until you get to that root cause.  To learn more about the 5 Whys technique, click here.


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