Often times you can’t help but overhear conversations between your fellow classmates, and regularly the topics of interest revolve around two things–how tough our winters are, and how bad our dining halls are. This unfortunate perception held by some students has sparked a flurry of improvement events currently being held on campus. The one I would like to highlight is the Residential Dining Blueprint kaizen that was conducted this week.
The cries have been heard and the dining hall managers spent 12 long hours over the course of three days creating a blueprint for “what makes an awesome dining hall.” As a student playing the “customer” role on the kaizen team it was very refreshing to see just how much each and every manager is devoted to improving the residential dining experience. In creating the blueprint the team took advantage of a great organizational tool: the Fishbone diagram (click on the diagram to enlarge it).
The dining hall managers and staff definitely have their work cut out for them, but that isn’t going to stop them in their pursuit of creating the greatest possible dining experience. I look forward to seeing the improvements in the coming years.