“I was handed a binder and told that all the cap and gown procedures would be inside the binder. Well, much to my surprise, open the binder, and it’s empty.”
-Shanda Miller
Shanda Miller serves as the Administrative Aide and Buyer for school supplies at the Campus Bookstore of Michigan Technological University. She led a presentation on the process involved in managing graduation caps and gowns. Her focus was on developing a structured process, executing it effectively, and continuously refining it for improvement.
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