Adam Wellstead (SS) published “Trusting Datification Through Labification,” In: Sullivan H., Dickinson H., Henderson H. (eds) The Palgrave Handbook of the Public Servant. Palgrave Macmillan, Cham.
This chapter examines the trust and big data literature, describing the current state of play internationally. It then questions whether the trend of policy innovation labs (PILs) can provide new pathways forward for government in the management of data, and retaining citizen trust. PILs play a critical role in governments’ attempts to address big data issues. They often provide an experimental environment where innovative tools and techniques can be employed. Critically, they use tools and techniques that foster trust and collaboration, which means they may go some way to address the much-debated trust deficit around big data