2:21 p.m. The instruments are back online.
1:07 p.m. There was a brief power outage and the instruments are down until I can get them back online. Hopefully it will only take an hour or so.
Nov. 23, 6:13 p.m.: The filament on the ESEM is burned out. Until it is replaced the ESEM is not available.
Nov. 24, 10:50 a.m.: The filament has been replaced and the ESEM is back online. I’ll be off for the rest of the week.
The ESEM repairs have been completed and the instrument is available for use. Thank you for your patience during the extended down time. Unfortunately the repairs were more extensive than we initially expected.
The ESEM repairs are moving forward. IT has been troubleshooting a software issue and a technician from Thermo Fisher will be onsite next week.
The repairs on the ESEM are still ongoing. We are continuing to work with Thermo Fisher on this issue.
Last week, the EDS system on the FESEM was sent out for repairs. It will likely be 3-4 weeks before the system is back online.
The FESEM is still available for imaging.
Unfortunately, the ESEM is still offline. We believe the problem has been identified. Hopefully, Thermo Fisher will be able to ship the part this week. Once the new part has been installed I will know more.
Thank you for your patience,
The EDS system on the FESEM is not initializing. I’m working with a technician to solve the problem. The FESEM is still available for high resolution imaging.
The ESEM is offline due to issues with the power supply. We are working with the manufacturer to correct the issue.
The ESEM is back online and available for use.