Day: May 12, 2011

Two Student Process Improvement Coordinators Hired

Two students were hired and began work this week to support summer improvement events on campus.  Feel free to contact them, or myself at, if you’d like to make some improvements this summer.  Here is a personal messages from each of the new Student Process Improvement Coordinators…

Hello All!

I am Allie Olano, one of the new Process Improvement Coordinators.  I will be working for Theresa Coleman-Kaiser and Wendy Davis on Lean initiatives and Continuous Improvement throughout campus. I am from Tecumseh, Michigan and I am a 5thyear Business Management and Marketing student at Michigan Tech.  I also work for the Dining Services department as the Student Manager for McNair Dining Hall, and I am also the assistant to the Associate Director of Dining Services, Bill Hall. 

I am currently working on a few improvement projects, one being Batch vs. Flow of invoices from one department to another.  Human perception makes us believe that if we batch our processes it is faster than performing one-piece flow.  However, one-piece flow is proven to result in faster production time and with fewer errors due to more efficient work.  Another project I am working on is bringing back the Secret Shopper program in the Campus Bookstore, to measure customer service.  We are looking into programs that would give timely feedback on a more frequent basis and also address what the customer sees as value to them. 

This is just a little bit about what I am currently working on.  If you have any ideas or thoughts, please feel free to contact me at Have a nice day!



Hey there,

I am Megan Johnson, a new Student Process Improvement Coordinator working along with Theresa Coleman-Kaiser, Wendy Davis, and Allie Olano.  I am a third year Biomedical Engineering student with a Biological Sciences minor, and I’m from the small town of Esko, MN.  I’m still in the process of learning a lot about Lean, but I am excited to put my new knowledge into action soon!  One of my first improvement projects this summer will be with Merchandising, looking for ways to reduce the time spent on special orders.  An example of a special order that comes through Merchandising is shirts that are purchased specifically for special events on campus.

I can be contacted at Have a great day!