HR Training Series Features Continuous Improvement Using Lean

Written by: Megan Johnson, Student Process Improvement Coordinator

The HR Supervisor Training series, a series of training for staff supervisors all across campus, will conclude this week with the final presentation of Module 6: Continuous Improvement Using Lean Principles. The purpose and goals of this 6 module training series as a whole were to provide educational opportunities, develop leadership skills, and provide tools for problem solving and communication for all supervisors.

Wendy Davis, Manager of Process Improvement, and Theresa Coleman-Kaiser, Assistance Vice President for Administration, presented Module 6. The objectives of Module 6 were for supervisors to:

  • Develop a problem-solving mindset using Lean Thinking,
  • Improve processes and services and strive for perfection, and
  • Improve labor-management relations.

In the session, information on various Lean topics was covered, including: a Lean Overview and Key Concepts, Waste, Lean Mental Models, and Employee Engagement and Culture Building. The interactive training module included a team exercise, discussion and sharing experiences, videos to provide examples or share testimonials, and role playing. At the end of the session, supervisors were encouraged to visit the “gemba” with a purpose, discuss improvement opportunities with their staff, visit a daily team meeting, practice Socratic questioning, reflect on their mental models, and call Wendy with any questions or improvement opportunities!


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