Dining Services Lean Journey Article is published in The Business Officers

Brittany Wood, Market Research Analyst Intern and I began working on an article that was to discuss the Lean “journey” Michigan Tech’s Dining Services has experienced over the past four years. After lots of research, interviews, and multiple drafts the article was completed in October.

The Business Officers magazine has published the article in their February edition! The article is the feature piece in the Business Intel section of the magazine.

Special thanks to Kathy Wardynski, Ellen Horsch, and Bob Hiltunen for letting us interview them on multiple occasions, and to Ann Kitalong-Will, Wendy Davis, Megan Johnson, Ellen Horsch, and Gina Sayen for reviewing and editing the many drafts of the article.

You can read the article online, or contact Wendy Davis to borrow a copy of the magazine out of the Lean Library.


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