Fellow PIC’s Rylie Store, Ari Laiho, and myself embarked on a journey to try to improve the Ripley Kids program at Mont Ripley. Rylie is the Ripley Kids Program Coordinator, so she essentially runs the show when it comes to the Ripley Kids program. Ari is an instructor in the program, a ski and snowboard enthusiast herself. I, however, don’t ski or snowboard, and have honestly never even heard of the Ripley Kids program, so this was a whole new experience from day one for me.
Rylie was the team leader on this Kaizen, Ari facilitated it, and I was introduced to my first Kaizen as a PIC. Rylie, Ari, and I had our pre-meeting, and Rylie explained a lot of the challenges, difficulties, and frustrations she has to face as the Program Coordinator. She was worrying about instructors not showing up, classes not starting or ending on time, keeping track of each group, and the registration process (just to name a few). Needless to say, it was time for some improvements.
Rylie and Ari compiled a team that is directly involved with the Ripley Kids process, and they addressed many of the same issues Rylie shared in the pre-meeting. So, we went to work. The team was able to come up with many great ideas that the team was able to incorporate into the Ripley Kids program. They held an instructors meeting, where Rylie talked with all the instructors, and got their input on what they’d like to see in the Ripley Kids program, which went very successfully.
We just had our two month check-in yesterday, for a check-in on how things are going. Rylie said that this has been probably one of, if not the most successful years of Ripley Kids yet. They were able to purchase helmet covers to help in keeping track of each group as well as each kid in the groups, and so far there haven’t been any issues and non-of the covers have gone mission because Rylie has built a system for keeping track of them after each lesson. There was some resistance to the changes, simply because the processes are new, but overall the instructors seem to be enjoying the program more, and seem to be more committed to Ripley Kids, which has made everything else go much smoother. Rylie has also been keeping track of metrics such as start times, questions asks, the amount of time instructors spend on each lesson.
One of the biggest things Rylie has implemented is a reflection process after each lesson. Each instructor fills out a reflection to track the progress of each kid in their group, it helps to show the instructors and Rylie to see the progress and plan the next lesson plan in a way that is tailored to each student.
I am very lucky to be a part of this Kaizen, and I’m glad seeing that everything things improved, I can’t wait to see what the future holds for the Ripley Kids program.