Tag: faq

Link Within a Page

You can link to a specific place within your page using anchors. You can also link to individual sliders or FAQs. This is useful when you have a long page and want to provide shortcuts to certain sections or when you want to direct the user to a specific piece of information within a page.

Setting Up Anchors

The first step is to create the anchor on the page in the place where you want to link to. Sliders and FAQs already have this code, so you would not need to do this step.

  1. Go to the code view of the CMS using the <> icon.
  2. Find the section where you want to link to and find the paragraph or heading tag that is around it. It should look like <p>, <h2>, <h3>, or <h4>.
  3. Add the ID code into that tag in the form of id=”yourid“. yourid should be short, one to two words, using only use lower case letters, numbers, and hyphens. Each ID you create on the page must be unique to the page. The code should now look like <p id=”yourid”>.
  4. Save and publish.

Finding the Slider or FAQ Anchor ID

Sliders and FAQs already have assigned IDs that you can link to. The page the slider or FAQ is on must already be live.

  1. Go to the live page.
  2. Right click on the slider or FAQ title that you want to link to.
  3. Select “Inspect”.
  4. Look at the highlighted code and go up two lines.
  5. You should see something like id=”slider-d11e2783″ for sliders or id=”question-d11e1234″ for FAQs. The text in quotation marks is the name you need to link to.

Please note, if the title in the slider or FAQ snippet changes the ID will also change and your link would need to be updated.

  1. Select the text you want to link from.
  2. Click the Insert/Edit Link icon insert/edit link icon in the toolbar.
  3. Enter the appropriate URL.
    1. If the anchor is on the same page as the link you are creating, in the URL field enter #yourid (hash followed by whatever you named the anchor or the slider/FAQ ID).
    2. If the anchor is on a different page than the link you are creating or you are creating the link in a navigation file, first enter the URL for the page that the anchor is on by using the file picker to select the page within your site or pasting the outside URL. Then add #name (hash followed by whatever you named the anchor or the slider/FAQ ID). For an internal page your URL may look like {{f:123456}}#name.
  4. Click the blue OK button.

FAQ Ordered List Snippet

This snippet creates a numbered list of frequently asked questions. Clicking on the questions opens a slider revealing the answer. Each row of the snippet will create one FAQ. The numbers are automatically formatted in the order that they appear in the snippet. If you have more than seven FAQs together, you should try to split them into multiple categories.

Screenshot of FAQ example.

Frequently Asked Questions snippet

  1. Enter the question in the question field. This field can only be text.
  2. Enter the accompanying answer in the answer field to the right of the question. The answer field can contain text, images, video, snippets (except sliders, class descriptions, or more FAQs), and assets. If you use headings in the Answer field, they should begin with Heading 3.

If you need more than four FAQs, press the Tab key to get more fields.

Adding FAQs

To add a new FAQ between existing FAQs, right click on the row above or below where you want the new one, go to Row, and select either Insert Row Before or Insert Row After. Enter your new content.

Reordering FAQs

Insert a new row where you want to move an FAQ to by right clicking on the row above or below where you want the new one, go to Row, and select either Insert Row Before or Insert Row After. Cut the content from the Question cell that you want to move and paste it in the new space. Cut and paste the content from the Answer cell. If the now empty row is between rows that have content, delete the row.