Webmaster's Blog

Category: Best Practices

How to Collect Good Student Testimonials

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Student testimonials are vital to university marketing content. When prospective students learn about the Michigan Tech experience directly from the source, it creates a deeper emotional connection. Students getting their hands dirty, doing the work, and sharing their experiences and excitement drives potential students to see themselves doing the same thing. They really want to be at our university doing what they love to do.

How do you grab those moments to share with prospective students? Ask current students to highlight the access, opportunities, experiences, and self-improvement they’re engaged in at Michigan Tech. You can capture their perspectives in person, virtually, or even by email.

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Crazy Egg Analytics

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UMC has a limited subscription to an analytics service called Crazy Egg. This is a great tool to use in conjunction with Google Analytics that can give visual information about user habits on a single page. The reports include a heatmap of user clicks, a scrollmap of how far down the page users are scrolling, confetti showing specific clicks with a secondary dimension, and an overlay option that provides even more details.

Since Crazy Egg is set up on a page-by-page basis it is better suited for your most important pages, such as homepages, and you do have to plan ahead as it must be set to begin gathering data and then runs for up to 60 days. It is a bit harder to use this tool for historical comparisons but is a great tool to use in advance of a site or homepage redesign.

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Building a New Website

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Modern Campus CMS is available for certain Michigan Tech websites including Tech Forward initiatives, academic departments, administrative departments, official research centers and institutes, and research initiatives/groups/units. All sites within Modern Campus CMS are required to designate at least one web liaison to manage the daily maintenance of the site. At least one backup editor is recommended.

New websites are built in a test environment, within an ou- directory. This will allow the site to be published throughout the build process so stakeholders can preview and approve the site before going live. Sites within the ou- directory can only be accessed with the direct link and are not searchable.

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Web Liaison Role

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Each Modern Campus CMS website is required to have at least one designated web liaison to manage the daily maintenance of the site. The liaison is the main contact for the website for suggested edits, corrections, accessibility, etc. They also manage access requests. When a liaison is not designated, the dean, department head, or chair may be contacted in their place and is able to request access and perform other roles of the liaison.

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Page or Site Redirects

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Redirects are important when webpage URLs change on your website. There are many reasons why this could happen:

  1. your site’s root folder name may need to change because your department is going through a name change
  2. you may change the name of a folder or subfolder
  3. you may move a page, folder, or file
  4. you may delete a page, folder, or file

When any of these actions occur, it is important that a proper redirect is put into place. This ensures that the old URL continues to work for any users who find it or have it saved.

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Recommended Formatting of Hours

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There are many instances when you need to display hours on your webpage—hours of operation, advisor walk-in hours, and learning center times to name a few. The following formatting recommendations and tips for displaying basic hours will make them easy to see and understand by both sighted users and anyone using a screen reader. Additional formatting information can be found in the University Editorial Guide.

Sidebar with Hours title and example hours.
Basic hours of operation differentiate by time of year.

Sidebar with Make an Appointment title and text and hours in the content.
Basic hours with additional text.

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Creating Headings

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Headings play a key role in accessibility requirements and general page usability. It is important to use properly structured HTML headings instead of bold paragraphs or single lines of text when organizing your web content and to not use the heading styling when the content is not a heading. Think of webpage headings as a table of contents for a story.

Headings help break up and organize lengthy informational webpages—improving readability. Proper heading use is not only important for accessibility, it also has search engine optimization benefits, which can help your webpages rank higher in Google’s search results.

According to the University’s editorial guide, headings are always title case, meaning you should capitalize all words that are not articles, prepositions, or to-be verbs. Do not use a colon (:) at the end of a heading.

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