Category: students

Katherine Baeckeroot, Intern for Quicken Loans

Katherine Baeckeroot at Quicken LoansThis past summer I had the wonderful opportunity to obtain an internship with Quicken Loans. Quicken Loans is a mortgage-lending company that operates out of Michigan, Ohio, and Arizona. For three months I worked alongside Quicken team members in downtown Detroit in what turned out to be one of the most fulfilling and rewarding experiences of my life. My position title was that of a Technical Writer. I was on a team called Rock Docs, working alongside business analysts and other technical writers within the IT department. My main task as an intern was to create documentation for the systems within IT. This included all functioning parts of a process ranging from change management, risk management practices, to testing and implementation of applications. I mediated the information between the subject matter experts and the business analysts, creating usable documentation as a means of tracking information and for knowledge management purposes. The skills I learned at Michigan Technological University have been solidified by this experience.

Alongside the actual experience in the field, my time at Quicken Loans was incomparable. The company culture is absolutely phenomenal and the values that they hold most important are lifelong skills that are applicable in any situation. In addition to these aspects, I discovered a new-found love for the city of Detroit, as there were numerous opportunities to volunteer in the community in which we worked. My internship with Quicken Loans was one of the best experiences of my life; I grew immensely as a person from this opportunity.


Jane Kirby, Intern for Kohler’s Kitchen and Bath Department

I’ve been a technical communications co-op at Kohler’s Kitchen and Bath department for a little over a month now, and as geeky as it is, I will never look at a bathroom or kitchen the same way again. In addition, I have already gained valuable knowledge about what being a technical communicator is like, and I feel like my professional skills, as well as my communication skills, are developing immensely.

On my second day here, I was tossed right into a real project that put the company’s relationship with one of their biggest distributors on the line. I wasn’t quite ready to get so involved so fast, but I am always down for a good challenge.

I was put in charge of the project, and my supervisor guided me through as I needed, as did my co-workers. I had to ask for help if I needed it though—no one was here to hover and make sure I was doing everything I needed to be doing. Although pretty scary, the benefits of being on my own were huge, looking back on it. It made me feel like a real employee here, and not just the co-op. Being thrown into it right away, I learned the ropes of how things operate here very quickly, and am already deep into several other projects too.

Plus, I get to play around with really cool products like a bath that plays music, toilets that I could never afford, and more! I have also gained home-installation skills, and can proudly say I can now install toilet seats without even thinking. Like I said, I’m definitely geeking out, but I’m really learning a ton here at Kohler, and can’t wait to see what’s in store for me in the next 6 months.


CPTSC 2012 Conference a big success!

Last year’s Council for Programs in Technical and Scientific Communication Conference was held at Michigan Tech’s campus back in August of 2012. The goal of these conferences is to bring together directors and administrators in the field of Technical Communication from across the United States and abroad. It was an international conference that brought about a lot of questions regarding diversity in interesting and innovative ways. The featured speakers talked about their experiences in the field as well as the issue of diversity in Technical Communication. Their topics of discussion ranged from honoring diversity in the field to usability testing to bringing diverse perspectives to programs. Overall, the conference posed many questions about the future of Technical Communication and the importance of diversity in the classroom. It offered a real-life experience to students who were able to attend and allowed for great networking opportunities for faculty and students alike.